“I would love to review this product however, it was due to be delivered on Monday. It’s Wednesday evening now and still no parcel has arrived. I messaged the delivery company today to establish where my parcel was and they haven’t replied. It’s still showing out for delivery!”
“Thank you for letting us know, Nicola. We’re very sorry your order hasn’t arrived as expected. Please contact our customer care team with your order details so we can investigate with the delivery company and help get your parcel to you.
https://www.phase-eight.com/here-to-help/contact-us.html
“I thought that I'd found the complete outfit for a wedding at Phase Eight so ordered online but unless the customer is used to really high heels it's a bit of a risk. I found the staff pleasant and managed to return the goods but next time I'll travel to visit a shop before ordering (I imagine that each shop has a range of shoes or sandals in stock to enable prospective purchasers to try before ordering specific styles and colours online).”
Thank you for sharing your feedback, Jan. We’re truly sorry to hear that the fabric didn’t meet our usual standards, and we appreciate you letting us know. I can see that your refund has been processed for you already which is great. We hope your next purchase is perfect for you.
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