Thank you for your feedback, Rebecca. We’re very sorry to hear about your experience with both the quality and our service. We can see that your query has since been resolved for you, we hope to make your next experience a better one.
Thank you for getting in touch. We’re sorry for any delay with your order. Please contact our customer care team below with your order details so we can check the status and confirm your delivery date.
https://www.phase-eight.com/here-to-help/contact-us.html