“This is a lovely dress but for the winter only. The skirt is fantastic but the material of the top is like velvet and therefore too warm for other months. As this item was unsuitable for my needs it was returned.”
We’re glad the online chat was quick to respond for you, Virginia. We’ll make sure your postage refund is handled promptly as well.
Please contact our Customer Care team with your order number and the details of the refund request so we can process this quickly.
Kind regards,
Team Phase Eight
“Phase Eight produces top quality clothes, which is why I ordered this jacket on line. But it was very poorly packed and extremely creased on arrival. I have very carefully and painstakingly pressed it and it’s looking better but I was disappointed. I realise packaging and postage are expensive but just some tissue paper and more careful folding may have helped.”
“Quality dress from Phase Eight as expected. Easy to order and delivery. The only own side is that the dress I ordered was sent with a security tag still attached and I am not sure how to remove that!”
“Always I have to choose phase eight if I want an elegant clothes but I am little bit disappointed when i didn’t receive the scarf because it is out of stock after I bought it .”