“Over the years I have bought a number of tops - however, except for this time, I have found the quality quite poor and the styles disappointing - however this time I am happy. The customer service is very good and the people I have spoken to always very helpful - so full marks on customer service”
“Lovely dresses, I love when Phase Eight have offers for customers. Good selection of petite clothes online, but unfortunalely not in the store. That makes me reluctant to order sometimes”
“They sent the wrong size then I had to chase for the refund .. no automatic confirmation that the dress had been received (simple process I would have thought). Returned 6 November - refund shows on credit card 24 November after using chat function on website. Impossible to get through on phone ... Times out or technical issues .. different number to one on printed invoice .. what is going on? Is Phase Eight on its way out? In financial difficulty (which would be a shame as I love their dresses). They are under Manning phone lines. Just a thought as they are reducing number of standalone shops which I used to love. John Lewis etc have a derisory selection both of products and sizes (went to 3 John Lewis in Oxford, Reading and Oxford Street). If no shops Phase Eight need sharper and quicker customer service paid for by using some of that rent and those sales assistants they are no longer paying for. Rant over.”
Good morning,
Thank you for taking the time to share your detailed feedback. We’re very sorry for the difficulties you experienced with your order, from receiving the wrong size to the delays in your refund and challenges contacting our team. We completely understand how frustrating this must have been and your points about confirmation, phone lines, and customer service are taken very seriously.
Please rest assured that we’re continually reviewing our processes to make returns, refunds, and customer support as smooth as possible. Your feedback about our stores and online experience is extremely valuable and will be shared with the relevant teams.
We’re grateful for your loyalty to Phase Eight and for taking the time to share your thoughts. Our sincere apologies for the inconvenience caused, and we hope to provide you with a much smoother experience in the future.
Kind Regards - Phase Eight Customer Care
“Always happy with my purchases from Phase Eight. The only downside is that you use Evri to deliver as items never arrive on time. I paid for next day delivery but item arrived a day late.”
“I had to place the order twice. For the first order i received a confirmation email and it was only when i tried to track the package that i found out the order had been cancelled. I had received no communication or reason why it was cancelled.”
“Ordered online and shipping was quick, communication throughout was excellent so I got confirmation of purchase, dispatch and could track the two items, which were shipped separately.”
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