“Great choice and very rapid service. Good collection service for returns and prompt refunds which is just as well as they have just sent me two right shoes and I, like most people, have one right foot and one left foot.”
“I loved the dress but when it turned up it was faulty. Sequins missing from front and also both sleeve cuffs.
I tried to order another dress but it was out of stock. I paid £9 for next day delivery. The dress was obviously a faulty dress that had been returned by someone else then sent to me.”
Hi Stephanie,
I’m really sorry the dress arrived faulty and that you had trouble with the stock and delivery. This isn’t the experience we want for you.
I'm glad to see this has now been resolved and refunded for you. If there is anything else we can do to assist you, please do reach out to us.
“Had issues with a failed delivery for collection in store. Staff at the Meadowhall store were very helpful and sorted out a refund , sadly customer service not so good , giving misleading information regarding failed delivery refund.
Reordered and dress delivered to my home address successfully!”
I’m really sorry that this item was too long for a petite fit. This isn’t the experience we want.
Please contact our customer care team with your order number so we can review the fit issue and discuss options.
“My item was in the sale but was still a top priced at 49.95. It arrived scrunched up in a brown paper envelope and I had to iron it to try it on. It was sent back in better conditon than its arrival!
It was listed as silk which is not supposed to crease so the material needs to be verifiled for the advertisement.”
I’m really sorry the item arrived creased and that you’re unhappy with it being advertised as silk. This isn’t the experience we want for you.
Please contact our customer care team with your order number so we can review what happened, verify the fabric details, and arrange a suitable resolution promptly.
“I thought I had found the perfect dress but unfortunately it did not suit. Phase Eight handled the return very efficiently. I will definitely try them again.”
“I have a collection of Cristine jumpers and love the different colours. I love Phase 8 and probably buy more from this label than any other. More Petite options would be good.”
“I ordered several dresses and was really pleased to see a lot of effort and thought was put in packing the dresses. I had no creases and everything came with its own box and tissue wrapped. It felt a joy opening my dresses and felt special”
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