We’re really sorry to hear you’ve had this experience, and that the dress arrived with pulls and a hole from the security tag. That isn’t the standard we aim for.
Please contact our Customer Care team with your order details and any photos of the issue so we can look into it and resolve quickly.
Kind regards,
Team Phase Eight
“I have bought many dresses from Phase Eight over the years and have found the company to be very good if I needed to exchange items or on the rare occasion needed to return items. All clothes have been very good quality.”
“Brilliant customer service as always! Live shopping here for the attention to customer experience and helpfulness. They couldn’t do more - I usually shop in the St Anne’s Square, Manchester branch.”
Thanks for sharing your experience. We’re sorry to hear you rated us 2/5 and that something didn’t meet your expectations. We’d like to look into this and help make it right.
Please contact our Customer Care team directly to reach a resolution.
“I have shopped at the Manchester store and staff were friendly and nothing was too much trouble, I have also shopped online and needed a top for a wedding, ordered less then a week before the big day and received the item 3 days before I travelled. Excellent service.”