“Unfortunately 3 days after delivery due date, I have still not received the dress. Cannot get in contact with Evri and their tracking website won't load. I have had a refund for postage although that does not alter the fact that Evri is not shining a hood light on Phase Eight, as a reliable company when it comes to delivery or delivery dates.”
“I've never had a problem with deliveries or returns and the fit is so nice, always flattering. If I need a dress in particular Phase 8 is becoming my go-to place.
The only thing I would say, which as a menopausal woman I find all over the place, is there is too much polyester and nylon type materials contained in clothes which are a disaster for hot flashes. Recycled polyester is all very good but there's a whole swathe of women that can't wear it.”
“Estoy impresionada con la rapidez y profesionallidad del envío. En dos días lo recibí en Suiza y pude seguir las actualizaciones del envío todo el tiempo. Muchas gracias.”
“I have purchased phase eight knitwear for years as a winter wardrobe staple. I was really disappointed this year with the fit and finish, all 3 items were returned.”
Good morning,
Thank you for sharing your feedback. We’re very sorry to hear that your recent purchases didn’t meet the standards you’ve come to expect from Phase Eight. We completely understand how disappointing it must be to return all three items, especially as you’ve relied on our knitwear for years.
We’ll pass your comments on to the relevant teams, as feedback like yours is invaluable in helping us improve the fit and finish of our products. We hope to restore your confidence in Phase Eight on your next visit.
Kind Regards - Phase EIght Customer Care
Good morning,
Thank you for sharing your feedback. We’re sorry to hear that your recent experience hasn’t met your expectations. We truly value your loyalty and your thoughts, and we’ll share your comments with the relevant teams to help us improve and get back on track.
Kind Regards - Phase Eight Customer Care
“Problem with order not being delivered the shop by Evri. Shop say online so go to them. Tried Chatbot but waited 7mins for a person to talk to me and then gave up. Rang number but told due to an issue no calls being taken. Wrote to them got an automated response about me wanting a refund!!”
Good morning,
We’re very sorry to hear about the issues you’ve had with your delivery and the difficulties trying to get in touch with us. We completely understand how frustrating this must be, especially when your attempts to resolve it through chat, phone, and email haven’t been successful.
Rest assured this will be looked into to ensure that your query is resolved.
Kind Regards - Phase Eight Customer Care
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