Hi there,
Thank you for your feedback. I’m glad ordering and delivery were efficient, and I’m sorry the return process didn’t feel simple. Please do contact our customer care team with your order number and any details, and we’ll be happy to help you with your returns.
Kind regards,
Team Phase Eight
Hi there,
I’m really sorry you only received the bodice and the dress is missing. That isn’t the experience we want. Looking at your order it has been refunded in full, if you need further assistance please do get in touch with our Customer Care Team..
Kind regards,
Team Phase Eight
“I like phase eight as a company. The clothes are good quality and feel luxurious. It’s good that they have petite lines too.
Recently I had an issue and was offered a code for free next day delivery to replace it. Unfortunately, the code didn’t work”
“Very lovely but it has in few places a small tred pulled out but I kept the dress not had time to return because I needed for wedding otherwise I would”
Hi Jane,
I’m really sorry your order was cancelled and refunded without explanation. That isn’t the experience we want.
I can see that this was a stock issue and you have been refunded in full. Please do get back in touch with our Customer Care Team if you need further assistance.
Kind regards,
Team Phase Eight
“Great service from Phase 8. Returning my first order was so easy. Although an online purchase, I was able to return it to my local shop for an immediate refund.”
Hi Jan,
I’m really sorry your order arrived creased. That isn’t the experience we want you to have.
Please do get in touch with our customer care team with your order number and any photos if you need further assistance.
Kind regards,
Team Phase Eight
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