“I needed to contact the Customer service team a couple of times and they were absolutely brilliant, very helpful professional and quick to resolve the issues. Thank you Phase Eight, I will definitely buy again and have recommended you to family, we have weddings coming up!”
“When Debenhams were in Ireland I used to buy lots from phase 8 & could return to Debenhams if necessary. Now , even though there’s a Phase 8 store & a Hobbs store ( same company ) in Blanchardstown, returns have to be posted back which ca be very expensive. So I don’t buy as much .”
“Looked lovely on the evening but I have just washed it and I'm now very disappointed. I washed it on a cold delicate wash and hung it to dry. The velvet has lots its depth and now looks very cheap. I didn't notice before I washed it, but holding it up in the light this morning, the velevet is also quite sheer. I'm sad because it is a pretty dress. I would recommend if you buy one that you dry clean it!”
Good morning,
Thank you for sharing your feedback. We’re very sorry to hear that your dress didn’t meet your expectations after washing. We completely understand how disappointing that must be, especially when it looked so lovely initially.
We appreciate your recommendation regarding dry cleaning it’s very helpful for other customers to know how to care for the fabric properly
Kind Regards - Phase Eight Customer Care
“In the past I have used Phase Eight quite a lot but since we no longer have a shop in Cornwall it is difficult!
I will not normally order any clothing on line but did this time as I already have a dress in this style. It is too much hassle for me to do returns!
It is so much easier to try dresses on in a shop and more often then will buy more than I anticipated doing.!
Lyn
From Falmouth”
Good morning,
We’re sorry to hear about the delay and lack of acknowledgment for your return. We understand how frustrating it can be not to receive confirmation and to wait longer than expected for a refund. Rest assured this will be looked into to ensure that your query is resolved.
Kind Regards - Phase Eight Customer Care
“I always buy from the stores because of quality stuff hence reason I trusted to order online.I was just disappointed about the material of the black and white dress.It made the dress look cheap.”
Good morning,
We’re very sorry to hear about the delay in processing your return and completely understand your frustration. This is far below the service standard we aim to provide.
Rest assured this will be investigated internally to ensure that your query is resolved.
Kind Regards - Phase Eight Customer Care
Good morning,
We’re very sorry to hear about the delay and completely understand your frustration, especially as the items were needed for a special occasion. This is not the experience we want for our customers. Rest assured this will be investigated internally to ensure that this does not happen again.
Kind Regards - Phase Eight Customer Care
English
Deutsch
Nederlands
Русский
