Hi Catherine,
I’m really sorry to hear that the quality wasn’t what you expected. This isn’t the experience we want you to have.
If you’d like any help, please contact our customer care team with your order number and any details (and photos if relevant) and we’ll assist further.
Kind regards,
Team Phase Eight
Hi Lesley,
Thank you for your lovely feedback. We’re glad you had a fast and efficient service and polite staff both in-store and via chat. If you need anything else, please reach out to our customer care team, we’re happy to help.
Kind regards,
Team Phase Eight
“Bought the Olivia short jacket and Bethany floral dress for my daughter’s upcoming Wedding in March 2026. Good quality, colour is not what I would call a true navy but lovely all the same and matches the Bethany floral dress I’ve also purchased for the Wedding.”
Hi Marie,
I’m really sorry you’re having trouble returning the dress. That isn’t the experience we want.
If you’d like us to look into this quickly, please could you contact our customer care team with your order number and details of the return issue? We’ll investigate and ensure the return is processed promptly.
Kind regards,
Team Phase Eight
Liebe Grüße,
Team Phase Eight
Hi Lada,
I'm really sorry your order didn’t fit you or match your style. If you’d like help finding items that suit you better, please contact our customer care team with any details and we’ll be happy to assist.
Kind regards,
Team Phase Eight
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