“Problem with order not being delivered the shop by Evri. Shop say online so go to them. Tried Chatbot but waited 7mins for a person to talk to me and then gave up. Rang number but told due to an issue no calls being taken. Wrote to them got an automated response about me wanting a refund!!”
Good morning,
We’re very sorry to hear about the issues you’ve had with your delivery and the difficulties trying to get in touch with us. We completely understand how frustrating this must be, especially when your attempts to resolve it through chat, phone, and email haven’t been successful.
Rest assured this will be looked into to ensure that your query is resolved.
Kind Regards - Phase Eight Customer Care
“I’ve had wonderful service from Phase Eight in the past and their customer service is excellent and went above and beyond with a previous purchase. Items are packed well and delivered quickly. I can’t fault them.”
“The only thing wring was that Phase Eight
use Evri to deliver . My parcel was delivered
to the wrong address and I had to go on to the community facebook to try and find out where it ended up .”
“Paid for next day delivery twice as I down sized never arrived next day. I received a refund had to do a live chat. Think as a company this would of been a better service.”
Good morning,
We’re very sorry to hear that your purchase didn’t meet your expectations. Your feedback is important to us, and we’ll share it with our team to help improve our products and ensure better value for our customers.
Kind Regards - Phase Eight Customer Care
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