“Drove 18 miles to the store to collect and try the dress on, when the store assistant opened the package only the dress was there not the lace overlay. Had to reorder it and go back again thus weekend, good job I don't need it for few weeks, waiting to hear what phase eight will do.”
We’re really sorry to hear about the missing lace overlay and the extra trip to the store. That isn’t the experience we want for you.
Please contact our Customer Care team with your order number and we’ll look into a resolution and next steps as quickly as possible. We can also arrange alternative options if needed.
“Cambridge Staff are very helpful, full of ideas, even gave me shoes to try on with the dresses as I was wearing trainers I eventually purchased the Maxine jumpsuit plus 1 other.
Having now worn the jumpsuit, wanted to add whilst very comfortable and dressy too, going to the loo was a nightmare, zip was not reachable on my own and lower part stiff. I had to ask my husband to go with me each time to release the zip. Should have realised at time of purchase but maybe another time your design team could address this.”
“This is definitely not a petite for anyone under 5ft 5. Disappointing as have to pay to return - has put me off ordering anything else from phase eight”
“I broke my arm shortly before my dress arrived. As I am wearing a large cast and the dress has long slim sleeves I cannot try the dress on. I rang the company and they have extended the return date to beyond the date that I can try the dress on. Can't wait because it is a stunning dress. Great company 👍”