“I originally looked in store and staff very helpful but did not have my size
I ordered two dresses online and paid for next day delivery
One arrived directly from warehouse, the second dress came from a store and I had no idea where it was
It was very frustrating
I spoke to someone on the telephone who was very helpful. The dress had just been declared missing when it arrived 6 days later”
“Phase eight has been fantastic and I have always sang their praises. One little issue is their IT support. I recently had an problem with the loading of my favourites and was given very little help to resolve this despite numerous messages via email. It did reduce my retail activity for a few months. Not being able to view my chosen items resulted in no purchases. The problem resolved itself recently but long after I had given up”
“I have waited quite a long time to receive the clutch bag and it is not in perfect condition. I am keeping it as I have an occasion and have no time to order an alternative.”
“This is an amazing dress. I ordered the size 10 and size 12 and the size 12 fitted better on top. I only rated the dress 4 stars as online the blue of the dress was very dark blue compared to the actual dress in addition the dress appeared online to have more of a shinier and substantial texture. Anyway I wore it for a royal garden party at Buckingham Palace and had numerous compliments. It was perfect!!!”
“I needed a dress for a special occasion. Phase Eight dresses were just the right designs and choices with full skirts, which I needed for dancing. At the time the Spring offer meant that I could not get next day delivery, but although delivery was 3-5 days I received my dress in the 3 days. Great dress too!!”
“Having accepted my order on line and waiting for 2 weeks for delivery - you then told me it was unavailable!! I was really disappointed as had it all lined up for my daughter's wedding . Surely you should not have accepted my order”
We’re really sorry to hear that your order was accepted and later unavailable, especially with your daughter’s wedding approaching. That isn’t the experience we want for you.
Please contact our Customer Care team with your order number so we can look into this and resolve it as quickly as possible.
Kind regards,
Team Phase Eight
“My mother bought this dress for her 100 birthday party. It is being shortened to mid calf length. Fitted her well and met her desire to wear a gold dress.”
“It’s beautiful and very striking, it reminded me of
The film pretty women when walking up the street
In the lovely outfit with the beautiful hat and everyone turns to look. It would be lovely for royal ascot or a wedding a real statement peace.”