Hi Susan,
I’m really sorry the top arrived with issues inside the package. That isn’t the experience we want for you.
Please contact our customer care team with your order number (and any photos of the item) so we can review what happened and arrange a suitable remedy.
“I received excellent customer service from the lovely staff in the Lincoln store. They were very helpful and offered to steam the creases from the jacket I’d ordered online.
The clothes and accessories are always great quality.”
“I love this jacket and it's the third one that I've had in different sizes. Unfortunately though I wasn't impressed with the ordering process. The jacket was clearly marked as next day delivery if ordered before 8pm and when I placed the order and paid the additional fee it was indeed confirmed as delivery next day.
However I then received an email from Evri saying that delivery might be by Saturday which was 3 days but would still have worked for me. I did a webchat and after 20 minutes I was told that yes it would be delivered asap but not next day and I would be refunded the uplift in cost for the next day delivery but wasn't given any reason. Worse still the order wasn't actually delivered until the following week. Too late for the event I needed it for. I'd rather have goods under promised and over delivered. Disappointed.”
I’m really sorry the delivery didn’t meet the next-day promise and that the order arrived later than expected. That isn’t the experience we want for you.
Please contact our customer care team with your order number so we can review what happened with the courier and ensure any refund is processed promptly.
“Got my whole wedding outfit and love it! Dress, knitted bolero jacket, fascinator, bag and shoes. Only slight issue was with shoes - size 3 weren’t in store so were ordered online to collect in store but when I collected them it said 3 on box but they were a 5 so had to be reordered. All ok now though and so pleased with the complete look!”
“Great choice and very rapid service. Good collection service for returns and prompt refunds which is just as well as they have just sent me two right shoes and I, like most people, have one right foot and one left foot.”
English
Deutsch
Español
Nederlands
Français
