“Dispatched on time, and refunds if needed are prompt. Quality is good but sleeves sometimes spoil the garment as they are too voluminous and don't suit the garment as a slimmer sleeve would be better.”
Good morning,
Thank you for your feedback, and we’re very sorry to hear that your order never arrived. This is certainly not the experience we want for our customers.
Rest assured this will be investigated internally to ensure that your query is resolved.
Kind Regards - Phase Eight Customer Care
“I have always purchased my winter coats from Phase Eight and find it very hard that so many shops have closed. I prefer to try on different sizes hence why I purchased a 16 initially but found it over generous, then sent for 14 & Okay 14 petite. as explaned above I had to return both. I feel guilty to Phase Eight to have to return them due to weird design and fitting and cost that this must incur. However return system is excellent and most impressive and the quality of the coats is wonderful. I've looked at Next, Joules, M&S no luck. Fingers crossed for better design at Phase 8 next winter.”
“Only just purchased from this company as I'd seen their wedding dresses, lovely choices, easy ordering, fast delivery, an easy returns as parcels come with label to stick on outside of parcel”
Good morning,
Thank you for taking the time to share your feedback. We’re very sorry to hear that you received the same item twice and that it was faulty on both occasions that’s extremely disappointing and far from the standard we aim to deliver.
Rest assured this will be looked into to ensure that your query is resolved.
Kind Regards - Phase Eight Customer Care
Good morning,
we understand how frustrating this can be. Please be assured that we’re continuously reviewing our courier partnerships, and comments like yours are incredibly important in helping us improve.
If you’ve experienced a specific issue with your order, our customer service team would be happy to look into it for you. Thank you again for taking the time to let us know.
Kind Regards - Phase Eight Customer Care
“Easy to use website. I sometimes shop in store and always find staff helpful and friendly . They also obviously take pride in their job as they treat customers and whatever you’re purchasing with kindness and care.”
Good morning,
Thank you for your review, and we’re very sorry to hear that you received the wrong product and size that’s incredibly frustrating and not the experience we want for our customers. You should never be asked to pay for a return when the error is ours.
Rest assured this will be investigated internally to ensure that this does not happen again.
Thank you for bringing this to our attention, and our apologies for the inconvenience caused.
Kind Regards - Hobbs Customer Care
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