“Paid for next day delivery, but it did not arrive till 5 days later. Plus delivery company just threw it over garden gate
And it was raining heavily, so the package was soaked.
I sent it back and asked for a refund.”
We sincerely apologise for the delay and the condition in which your order was delivered. This is not the level of service we strive to provide. Please contact our customer service team at https://www.phase-eight.com/here-to-help/contact-us.html so we can ensure your refund is processed promptly.
Thank you for bringing this to our attention.
We sincerely apologise for the delay and the inconvenience caused by receiving the wrong item, Rosemary. We have made sure that your refund has been processed for you as a priority.
Thank you for your patience.
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