We’re really sorry to hear you’re disappointed, Rebecca. That isn’t the experience we want for you.
Please contact our Customer Care team with your order number and any details about the issue so we can look into this and resolve quickly.
Kind regards,
Team Phase Eight
“I ordered 2 dresses - both arrived very creased and both had dirty marks round the hem. Disappointed in the quality too. I'm unlikely to order from Phase Eight again.”
We’re really sorry to hear you’ve had this experience, and that the dresses arrived creased with dirty marks. That isn’t the experience we want for you.
Please contact our Customer Care team with your order number and details about the item issues so we can look into this and resolve it quickly.
Kind regards,
Team Phase Eight
“I really like the dress. BUT badly packaged and very creased, there is supposed to be 6 box pleats at the front non were there now paying £20 for professional ironing service”
“I would have loved to have written a review but can not as you cancelled my order 2 days after ordering as you could not supply. I shall not be using this site in future for any purchase and your customer service leaves a lot to be desired”
We’re really sorry your order was cancelled so soon and you didn’t receive an explanation or apology. That isn’t the experience we want for you.
Please contact our Customer Care team with your order number so we can review what happened and assist you as quickly as possible.
Kind regards,
Team Phase Eight
We’re really sorry to hear the dress you paid for never arrived. That isn’t the experience we want for you.
Please contact our Customer Care team with your order number so we can investigate what happened and get this resolved as quickly as possible.
Kind regards,
Team Phase Eight