Hi Sindy,
We’re very sorry to hear about your experience — that’s incredibly frustrating and certainly not the level of service we aim to provide.
Having a failed first delivery and then the replacement going to the wrong address is completely unacceptable, and we’re especially sorry that you had to track it down yourself. That shouldn’t have happened.
We’ll be raising this with our delivery partner to ensure it’s properly investigated. Thank you for bringing it to our attention, and please let us know if there’s anything further we can do to make this right.
We value your feedback and will use it to improve our service so this doesn’t happen again.
“good choice online . Evri have lost orders several times before so now get delivered to the store. Staff always helpful. ordered several sizes as reviews mentioned fit was too small in some AND too big in others but was pretty good fit at normal size for me”
Hi Ceri,
We’re very sorry that you received the wrong size and that the correct size was out of stock when you tried to reorder. We completely understand how frustrating this must have been.
We’re reviewing our stock and order processes to prevent this from happening in the future. Thank you for your patience and for bringing this to our attention.
“An exceptionally excellent company. Customer service are amazing, very professional and helpful. From.ninitial order, to packaging and delivery, all i can say is perfect!!!”
“It never turned up (was a click and collect) and no acknowledgement of this. It's just showing as in transit forever. Store couldn't help other than agree that's what the system was showing.”
Hi there,
We’re very sorry that your click-and-collect order hasn’t arrived and that you didn’t receive any updates — that must be frustrating.
It’s concerning that the system still shows it as “in transit” and that the store couldn’t provide further help. We’ll be raising this with our fulfillment team immediately to investigate and resolve the issue.
Thank you for letting us know, and we appreciate your patience while we work to make this right.
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