“I’m disappointed with this item it arrived in a terrible state of this is Joe Phase Eight is selling their clothes then they need reflect this in the price”
We’re very sorry to hear that your item arrived in a poor condition and completely understand your disappointment. Please contact our customer service team at https://www.phase-eight.com/here-to-help/contact-us.html so we can discuss a resolution, whether that’s a replacement or a refund.
Thank you for bringing this to our attention.
“I often buy Phase 8 because I usually find the clothes good quality. I am sorry that a lot of the dresses are not lined nut that seems common among a lot of makes.”
“Efforts to contact re outstanding order unsuccessful. Phone line closed and on line chat could not help and the system closed the chat!! Emailed response did not answer the question either and states no further response will be sent!! No idea where my order is even though they keep asking for me to review it?”
Thank you for sharing this with us Heather, and we’re very sorry for the frustration caused by the difficulty in getting help with your order. This isn’t the experience we want for our customers. Please reach out to our customer care team below once more so we can check the status of your order and resolve this for you.
https://www.phase-eight.com/here-to-help/contact-us.html
“Phase eight u are my help in disguise when I need a stylish good design dresses or western outfits phase eight comes to mind thanks for international delivery such a blessing”
“Terrible customer service. I tried calling and using the chat and each time you ended the call/ conversation before I could even ask my question. Also I paid for nominated day delivery and it arrived a day late”
Thank you for letting us know of your experience, and we’re very sorry for the difficulty you had reaching us and for the delay with your nominated day delivery. This isn’t the care we want for our customers. A member of our team will be in touch shortly, to make sure this is resolved today. We look forward to restoring your faith in Phase Eight.
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