“I returned 3 Cristine jumpers because they were too big. It took several on-line chats to get them to refund these, as they only wanted to refund one item it seemed. I ordered the dark red jumper twice and never received it, I ended up with 2 bright red jumpers when I only wanted one, but because of the bad customer service on returns, I never returned it. I used to buy a lot of Phase Eight stuff in stores but due to the wrong item being sent twice and the difficullty in getting a refund, I'm never going to order Phase Eight online again. What a pity. They need to look at excellent on-line customer service stores like Roman Originals, who are just great and easy to deal with. I spent an inordinate amount of time with Phase Eight, just trying to get my money back!”
Hi Alison. We’re truly sorry to hear about your experience with your recent order and the challenges you faced with our returns process. Your feedback is invaluable to us, and we’re committed to preventing this from happening in the future. We understand your frustration, especially when it comes to wanting the right items and a smooth refund process. Thank you for taking the time to share your thoughts, your refund has since been processed for you. We look forward to making your next experience a better one.
Thank you for your review. We're truly sorry to hear that you experienced difficulties reaching our customer service. This is not the level of support we aim to provide, and we appreciate your feedback. If you need still need assistance, please contact us through the link below.
https://www.phase-eight.com/here-to-help/contact-us.html
“I have been very disappointed with the delivery experience, or should I say, lack of delivery experience. I have tried to speak to someone and that was difficult too. I lodged an on line complaint but that has not been addressed yet.”
Thank you for your recent review. We're genuinely sorry to hear about your disappointing delivery experience and the challenges you faced in reaching out to us. We aim to provide clear and effective support, and it's disappointing to learn that we fell short in this instance. Your feedback is crucial, and we can see that our fantastic Customer Care Team have since resolved this for you. We would love to have you shop with us again soon.
“I would have awarded a better review had it not been for the very poor quality of the matching shoes and bag. The rest of my outfit is really lovely and I look forward to wearing it at my daughter's wedding.”
Thank you for your review, Kim. We truly appreciate your feedback and are delighted to hear you’ve enjoyed our quality and outfits in the past. However, we’re sorry to learn that your recent experience fell short of expectations. Please reach out to us, as we’d love to assist you further.
https://www.phase-eight.com/here-to-help/contact-us.html
Thank you for your review, Fatemah. We’re truly sorry to hear that your order wasn’t complete and that you’ve had to go back and forth to get it sorted. We understand how upsetting this can be and appreciate your patience. Our Customer Care Team have since resolved this for you, which is great. We would love to restore your faith with us again soon.
Thank you for your review, Lynn. We're truly sorry to hear that you're feeling fed up with your attempts to shop with us. We always aim to provide a seamless shopping experience and your feedback is crucial. Our Customer Care Team have been in contact with you already to make sure your query is resolved. We look forward to making your next shopping trip a smoother one.
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