Phase Eight Reviews

Name: Phase Eight
Rating: 4.30

4.3 Rating 7,053 Reviews

83 %

of reviewers recommend Phase Eight

Company Reviews

Product Reviews

47,228

Anonymous

Anonymous // 01/01/2019

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“Great updates from Phase Eight and excellent customer service.”

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Posted 5 months ago

“Good quality item. Quick delivery. Kept informed from despatch to delivery. Thank you”

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Posted 5 months ago

“Stylish jacket in a lovely colour.”

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Posted 5 months ago

“I would like to review this item, BUT IT STILL HASN'T BEEN DELIVERED!!!! I will not use Phase Eight again.”

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Posted 5 months ago

Hi Cressida, I’m really sorry to hear your order hasn’t arrived yet. That certainly isn’t the experience we want for you. We have now refunded your postage charge and a member of our Customer Care Team has just reached out to you by email. Thank you so much for bringing this to our attention and we look forward to resolving this for you. Kind regards, Team Phase Eight

Posted 5 months ago

“I am still waiting for the belt for the dress. It has been sent twice without the belt¡!!!!!”

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Posted 5 months ago

Hi Mary, I’m really sorry to hear that the belt hasn’t been included and that it’s been sent twice without it. That isn’t the experience we want for you. I can see the warehouse had no more stock of this lovely dress and as a result you have now returned to us and been refunded. We are truly sorry for the inconvenience this has caused. Please feel free to reach out again if we can help with anything else. Kind regards, Team Phase Eight

Posted 5 months ago

“Fasinator was nice & did suit but as the dress & jacket I'd order for it to go with didn't suit, I sent it back”

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Posted 5 months ago

“Sehr schöne Kleidung, aber Achtung: Rücksendungen sind sehr teuer!!!!”

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Posted 5 months ago

“Lovely choice as always”

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Posted 5 months ago

“I’ve bought a few things from phase eight and they have all been great quality and looked good.”

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Posted 5 months ago

“Great service and beautiful item purchased”

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Posted 5 months ago

“The dress was fine , but the packaging was just a bag which left the dress very creased , which put me off !! I also paid for next day delivery and it arrived 5 days later , which is not good enough. The dress was sent back . Very disappointed in Phase Eight service!!”

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Posted 5 months ago

Hi Jacqui, I’m really sorry to hear about the creased dress from the packaging and the delay with your next‑day delivery. I completely understand how disappointing this is for you. I can see you have now returned the dress back to us, thank you for doing so, and a refund has been processed. Thank you for bringing this to our attention, and again, we’re so sorry for the disappointment. Kind regards, Team Phase Eight

Posted 5 months ago

“Quick delivery and easy return”

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Posted 5 months ago

“Meticulous”

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Posted 5 months ago

“I was not impressed with the fact you now have to pay a return fee if send back by royal mail which unless you look on the returns section you would not know about as had no emails or cummunication so when returned the fee was taken from my return amount i was shocked.”

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Posted 5 months ago

“. Always good quality from Phase Eight”

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Posted 5 months ago

“Great for warmer weather does not crease when in case”

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Posted 5 months ago

“Really pleased with Phase 8 as a brand very quick delivery”

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Posted 5 months ago

“Although the dress was too long for me The whole order process was really good. The delivery was prompt and I was kept informed right up to delivery. The return process was simple and I received my refund within a week Only complaint is that it doesn’t give the length of the dress on the website”

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Posted 5 months ago

“I hate shopping for clothes...but I needed a Mother of The Bride outfit. I was dreading it but the staff in the shop in Edinburgh were lovely and made it into an enjoyable experience for myself and my daughter.”

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Posted 5 months ago

“Delivery delayed twice : when hat arrived it was packaged inadequately resulting in dents in fascinator to top it off the wrong hat was sent”

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Posted 5 months ago

Hi Ruth, I’m really sorry to hear about the delays, the packaging issue, and receiving the wrong hat. That’s certainly not the experience we want for you. I can see a refund has been processed for you, thank you so much for returning the item back to us. We really appreciate your feedback and take everything on board to ensure this does not happen again in future. Kind regards, Team Phase Eight

Posted 5 months ago

Phase Eight is rated 4.3 based on 7,053 reviews