Hi Bernadette. We’re really sorry to hear the item didn’t fit well and that your return experience in Dublin was disappointing. We’d love to help you find a better fit or a suitable alternative. Please get in touch so we can assist with options and next steps.
https://www.phase-eight.com/here-to-help/contact-us.html
“I have still not received my item and no email from actually Phase 8, apologising or giving a timeline. Just an email rating Phase 8 on an item I've not received yet. It was ordered 17 DEC and it is now 2 jan.”
Hi Tracey. We’re truly sorry for the delay and for the lack of communication about your order. This isn’t the experience we want you to have, and we understand how frustrating this must be.
Your query has since been resolved, and we look forward to making your next experience perfect for you.
“The blue dress came in an open bag and smelled of perfume so I assume somebody had already tried it on. The brown dress wasn't up to the usual quality that my other phase eight dresses are, the inside slip felt wrong at the seams.”
Hi there. We’re really sorry to hear about this experience with the blue and brown dresses. That isn’t what we’d wish for our customers. Please get in touch so we can look into a refund, or return options and investigate the packaging and quality concerns.
You can reach us here: https://www.phase-eight.com/here-to-help/contact-us.html
Hi there,
Thanks for your feedback—glad to hear you like Phase Eight clothes for all occasions. If there’s anything else we can help with, please let us know.
Hi there,
Thanks for your feedback—glad to hear your order arrived quickly and you found a good choice on the website. If you need any help with future orders, we’re here to help.
Hi there,
Thanks for your feedback. We’re glad the service was good, though we’re sorry the dress didn’t fit and you haven’t seen your refund yet. I can see the refund has been issued now. For future reference, we kindly advise allowing up to 21 working days from the day of posting for our warehouse to process the return (excluding weekends and bank holidays). This is for all international orders and if you ever have any issues please do reach out to us directly.
Hi Anita,
Thanks for your feedback — glad you love the colours and that new stock/styles keep coming. If there’s anything else we can help with, just let us know.
“A beautiful dress. Very happy with it although unfortunately it was packaged really poorly. The dress was completely screwed up so will need a steam or a trip to the dry cleaners before I can wear!”
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