Hi there,
We’re sorry you didn’t like the fabric. If you’d like help with a return or finding an alternative, please feel free to contact us directly.
Hi Gill,
Thanks for your lovely feedback—glad you enjoy the online shopping. We’re sorry we don’t have a presence in Ilkley High Street at the moment. If there’s anything we can help with online or to find a local stockist, let us know and we’ll assist.
Hi Soham. We’re really sorry to hear your wife’s order was cancelled without a reason. That isn’t how we aim to help, and we would love to make sure your next order is fulfilled without any concern.
Hi Linda,
Thanks for your feedback—glad to hear you’re happy with the sizing and quality. If there’s anything else we can assist with, please just let us know.
Hi Linda,
Thanks for your feedback—glad to hear you enjoy Phase Eight and find exchanges easy. If there’s anything else we can help with, please let us know.
Hi Dianne,
Thanks for your feedback—delighted to hear you’re enjoying the jumper and it fits well. If you need any help with anything else, just let us know.
Hi Karen,
Thanks for your feedback—glad to hear the gift packaging was nice and that refunds were prompt. We’re sorry the jacket sizes didn’t fit. If you’d like help with finding a better size, please let us know your order details and we’ll assist.