“I have not received a response so far; the jacket/dress was not delivered via DPD.
My correct delivery address: Birgit Derwanz-Dahlmann Am Alten Jagdstern 5 D-14547 Beelitz
I request delivery to the correct address.”
Thank you for your feedback, Birgit. We are so sorry to hear that your delivery hasn't arrived and that you haven't received a response yet. We have noted your address and want to ensure that your request is processed as quickly as possible. Please don't hesitate to contact us directly so we can assist you further.
https://www.phase-eight.com/here-to-help/contact-us.html
“Not sure, usually this brand is very reliable but 2 out of the 3 items i ordered sizing was way off like there was something wrong with the manufacture.”
Thank you for your review. We're so sorry to hear that the sizing wasn’t as expected with your recent order. We strive to ensure that our products meet our usual high standards and your feedback is important to us. We appreciate you bringing this to our attention. If you have any further concerns, please feel free to reach out through the link below.
https://www.phase-eight.com/here-to-help/contact-us.html
“Delivered in a paper bag
Not folded
Pleated skirt of the dress completely ruined by being put a awful packaging
Quality that bad I returned the dress
Still waiting for a refund which I am not happy about either
Received proof of return with no acknowledgment”
Thank you for your feedback, Karon. We sincerely apologise for the condition in which your dress arrived and the inconvenience this has caused you. We always aim to provide a positive experience, and make sure your order is packaged to a high standard. Regarding your refund, we understand how important this is and appreciate your patience. Please don’t hesitate to reach out to us through the link below if you need further assistance.
https://www.phase-eight.com/here-to-help/contact-us.html
“One excellent dress does not do it justice. We have two occasions a year when a new "posh frock" is required: New Years Eve and formal nights on the yearly cruise. Phase Eight is always our go to shop. Their range includes classics as well as the latest styles. The range itself is extensive with a good range of sizes and definitely not just for "young Miss". The staff are always excellent, empathetic and friendly. They are expert and professional sales advisors whose guidance never appears "pushy" or even worse "condescending".”
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