Hi Tanya.
We’re sorry for cancelling your order the day before you were due to wear it. We understand how disappointing this is and we will certainly pass this feedback onto our team.
Kind regards, Phase Eight Customer Care
“I always go to Phase 8 for dressy items, items I want for special occasions, items I know I would have to search for elsewhere and they never disappoint. Good quality products at reasonable prices.”
Hi Carol. We’re pleased to hear that your experience was a positive one! If there is anything else we can assist with to make your review a 5* one, please reach out to us.
“I have had to take the dress to a seamstress to ensure that the buttons stay on. The one I tried on in the shop had all but one missing and then the last button fell of whilst trying it on and then the same happened to the dress I ordered online. Poor quality for the cost and I got the dress in the sale - there is no way I would have paid full price. The only reason I haven’t returned it is because it is a beautiful dress, just a shame you don’t pay attention to the little details.”
Hi Claire. We’re really sorry to hear about the issues with the dress and the buttons. That shouldn’t happen, especially with a sale item. Your feedback is important to us, it looks like your query has since been resolved. We hope to make your next experience much smoother for you.
Hi Kate,
Thanks for your feedback — I am sorry the fabric wasn’t to your taste. If there’s anything else we can help with or if you’d like design suggestions for future purchases, please let us know.
“Blouse was very crumpled on arrival, not neatly folded.
Also sleeves are less gathered at cuff than appear in photographs.
Still a nice blouse but not up to Phase 8 usual standard.”
Hi there,
Thanks for your feedback- I am sorry to hear the blouse arrived crumpled and that the sleeve gathers weren't as shown. If you’d like, we can arrange a return, or help with a solution. Please let us know what works for you, and feel free to contact us directly
Hi Claire,
Thanks for your feedback—glad to hear you found delivery quick and returns easy. If there’s anything else we can help with, please let us know.
“Really impressed with my first shopping experience at Phase Eight. My parcel arrived in good time and I was delighted when I opened the packaging and saw the beautiful coat inside it.”
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