Thank you for your feedback, Ruth. We're truly sorry to hear about the issues with the courier service. We understand how frustrating it can be to experience delays. We can see that our great Customer Care Team have since resolved this for you. We would love to restore your faith in us through your next purchase.
“Finally managed to get the correct size after a faulty / marked one being sent out by mistake and then issues with finding another coat in the size I needed. Customer services were very helpful and I used the web chat and spoke to an assistant too. Packaging varies- some boxed in strong boxes with tissue to protect- some items sent in boxes that were of poorer quality and boxes that arrived torn / not sealed well .”
Thank you for your review, Ciara. We're so sorry to hear that the quality of the dress didn't meet your expectations. We strive to deliver high-quality products, and your feedback matters to us. Please do reach out to us directly through the link below if you wish to discuss further.
https://www.phase-eight.com/here-to-help/contact-us.html
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