Hi Karen,
Thanks for your feedback—glad you love the dress, though we’re sorry the lace wasn’t stitched correctly. We’ll pass this to our team to review. If you require any help, please do reach out to us directly.
Hi Lynn,
Thanks for sharing your thoughts on Phase Eight trousers — great to hear they fit well, look good, and last!
If there’s anything else we can help with, please let us know.
“Phase eight know of the problem i had with this dress it arrived preworn and damaged. I have been awarded a gift card and a free next day delivery code which wont be accepted when I tried to use it just now. So I have cancelled the dress's I was going to order this evening”
Hi Linda,
Thanks for your feedback — I’m sorry to hear about the pre-worn/damaged dress and the issues with your gift card and delivery code. We’d like to help fix this. Please reach out to us so we can review and arrange the appropriate remedy, and assist with the gift card/code problem.
“First I order to return the order because of the size and no one call me to collect it since one week.
Also , the quality of the coat is good but the size not as per the standard size. Thanks”
Hi Maryam,
Thanks for sharing your feedback. We’re sorry to hear about the delay and that the coat size wasn’t as expected. If you require any further help with your order, please do let us know.
“My go-to brand for both my son's weddings, parties, coats and all sorts of other pieces. It's a brand that is more classic than super fashion forward which I love. Always recommend them as they are fab, delivered with care and packaged brilliantly.”
“Ordered delivered on time and at very good value in sale.Items as described.
Please please keep the cotton content of the Jeggings at 66%or above of the fabric to maintain its quality feel .
Please continue to ensure the zips are robust and fit for purpose,( which I am very pleased to say was the case on the Jeggings I bought)”
“I received my purchase within 5 working days.
However, I bought a medium size which was too large, and have since returned the jumper.
Unfortunately, I have not received any word from Phase Eight acknowledging receipt of the jumper, nor have I received my refund.
Feel this is rather disappointing and will be following it up!”
Hi there,
Thanks for your feedback—sorry to hear about the delay in acknowledging your return and processing your refund.
I can see the refund has been issued for you but if you require any further help, please do let us know.
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