Good morning,
We’re very sorry to hear about this delivery issue that must have been extremely worrying, especially for such a valuable item. Rest assured this will be investigated internally.
Kind Regards - Phase Eight Customer Care
“So far I have had nothing but negative dealings with Phase eight. After this order I ordeeed another jumpsuit which arrived without the jacket. I was told they could not just send a jacket out, the whole item must be returned and I am to order a new one.”
Good morning,
We’re really sorry to hear about your recent experience that sounds very frustrating, and it’s certainly not the smooth service we want for our customers. I will be sure to investigate this internally to ensure that this does not happen again.
Kind Regards - Phase Eight Customer Care
“Customer service is difficult to make contact with. I am currently trying to return the two items from the Republic of Ireland ,I’m following instructions emailed to me re Global e but my order code is not recognised. Can you please advise ?”
Good morning,
Thank you for taking the time to provide me with your feedback. I am so sorry to hear that you are having difficulty with getting in contact with us and returning your item, this is not the service I wish to provide our customers at all, please reach out to our global E team directly, they can assist with any returns queries and issues you may have.
Kind Regards - Phase Eight Customer Care
“Sadly needed the dress for a graduation event but because of the security tag being left on could not have the dress as not enough time to reorder online etc. Actually would have been better it it had been lined.”
Good morning,
We’re so sorry to hear about your experience especially as you needed the dress for such an important occasion. We completely understand how disappointing this must have been, this is not the service I wish to provide our customers at all. Rest assured this will be investigated internally.
Kind Regards - Phase Eight Customer Care
“Usually I am pleased with Phase Eight have used them many times, but on this occasion the items chosen were so big I had to return both. Disappointing”
Thank you for sharing your thoughts, Maxine. We're really sorry to hear about your experience with the delivery service. We understand how frustrating that can be. Your feedback is crucial to us as we constantly strive to improve our services. If there's anything we can assist you with in particular, please don't hesitate to get in touch below.
https://www.phase-eight.com/here-to-help/contact-us.html
Thank you for your review, Lynne. We're pleased to hear that you've been generally happy with our service and products. However, we’re sorry to learn that your recent experience didn't meet your expectations. Your feedback is invaluable to us. If there is anything we can help with, please reach out to us below.
https://www.phase-eight.com/here-to-help/contact-us.html
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