“I ordered online waited a week had to chase order up. Told they didn't have in warehouse and were trying all their stores. When it eventually did arrive the zip was faulty.”
Good morning,
We’re very sorry to hear about the delay and the issue with the zip this is certainly not the experience we want for our customers. Rest assured this will be investigated internally.
Kind Regards - Phase Eight Customer Care
“This order has been a total disaster, due I believe to Evri. In the end I cancelled as I wanted the jacket for a special occasion which had already passed and no one could tell me what had happened or when I might get the delivery. I would recommend that anyone who places an order is prepared to be disapppointed by non-delivery and a lot of agravation in sorting it out. I expected better customer service from such a well known brand but they didn't appear to be bothered by my problems. I will not buy anything from Phase Eight again.”
Good morning,
We’re truly sorry to hear about your disappointing experience especially when your order was needed for a special occasion. This certainly isn’t the level of service we aim to provide, and we completely understand your frustration, rest assured this will be reported.
Kind Regards - Phase Eight Customer Care
“Customer Services hung up on me twice after having waited over ten minutes each time!
In the end I called Kingston store with my query and the shop assistant was helpful.”
Good morning,
Thank you for taking the time to provide me with your feedback. I am so sorry to hear that you are disappointed on the service provided to you, this is not the service I wish to provide our customers at all. Rest assured this will be investigated internally.
Kind Regards Phase Eight Customer Care
“I was very cross on my order after signing up for black Friday discount it was not taken off & I paid full price. It did not even give the 10% new customer discount. I think you made it too difficult for customers to access it.”
Good morning,
We’re really sorry to hear about the issues with your discounts that must have been frustrating, and it’s certainly not the smooth experience we aim to provide at all, rest assured I will personally investigate this internally to ensure that the service is improved.
Kind Regards - Phase Eight Customer Care
Good morning,
We’re really sorry to hear about your experience and the difficulty you’ve had reaching us that’s certainly not the level of service we aim to provide and completely understand how important it is for all customers to be able to get through to us. Rest assured this will be investigated internally.
Kind Regards - Phase Eight Customer Care
“Personally I love phase eight great styles especially for the older women though i must say just recently a lot of dresses - No sleeves - which does not suit the older women . Usually great quality and true to sizes. Until just recently and a couple of items quality not up to phase eight standard and size not great”
English
Deutsch
Nederlands
Русский
