“The dress is beautiful however I feel like I got a seconds version. There is a flaw in the material right down the centre of the dress and after one wash the stand up collar is all frayed. I needed the dress for New Year and did not have the time to send it back, I ended up being ill and never wore the dress, I feel cheated.”
Hi Carol,
We’re really sorry to hear about the flaw and that the dress didn’t meet your expectations, especially with a deadline in mind. That isn’t the experience we want for you.
You are welcome to return this to us for a refund and if you need any assistance of this, please reach out to us directly.
“Lovely dress bought for my partners work black tie dinner. Looked and felt great in it. I am 5 10 and normally a size 12 in dresses but as others who reviewed said I did need to size up one. Ordered online and arrived in a couple of days.”
Hi there,
We’re sorry you haven’t received an acknowledgment or your refund yet. We kindly advise allowing up to 14 working days from the day of posting for our warehouse to process the return (excluding weekends and bank holidays).
Rest assured, once your refund has been processed, you will receive a confirmation email notifying you that the funds will reach your account within 3-5 working days.
“I can't review the item as it has not reached me. Both items have not arrived, I assumed they were both out of stock.
Would appreciate you investigate what has happend.”
Hi Sarah.
Thanks for getting in touch. We’re sorry your items haven’t arrived. I can see that we have contacted Evri for an update on this for you and as soon as we have an update we will let you know via email. I sincerely apologise for the disappointment this has caused.
Kind regards, Phase Eight Customer Care
“I do like Phase Eight clothings but I do wish there are more petite size for normal wear.
Petite women works too but Phase Eight seemed to think we only wear party cloths.”
Hi Huong,
Thanks for your feedback— we are glad you like Phase Eight. We appreciate your note on petite sizes and will pass it along to our team for review.
“I can't very easily review this item since I ordered it twice and it never arrived thanks to their choice of the useless company Evri as a courier. It was even ordered on upgraded next day delivery the second time... Still no joy. Please change your courier! The customer service team were good, but it's just very annoying!”
Hi Claire,
I’m really sorry to hear you’ve had such trouble with delivery—that sounds frustrating. We don’t want Evri to affect your experience, and will pass on your feedback.
“Good quality clothing and accessories. Staff in the shops in my area (Glasgow) are always very friendly and helpful. Online service is very good too.”
“Beautiful chocolate colour velvet. The Bardot neckline is just right and does not slip off the shoulders. Generous folds in the neckline. Absolutely lovely.”
“I love this brand. The quality is good and they give a first class service. I've bought many "occasion" dresses from Phase Eight and often receive compliments.”
“Always loved Phase Eight. Clothes are packaged really well and are of exceptional quality. A little expensive, that is why I tend to buy in the sale where they are really good value for money.”
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