Hi Iain,
Thanks for sharing your feedback. We’re sorry the upper part of the dress felt voluminous and didn’t provide a good fit. We’ll pass this to our design/quality team for review. If you’d like, we can help you find styles with a more fitted bodice or better-suited sizing. Please let us know your preferences or the size you tried.
Kind regards,
Team Phase Eight
Hi Gina,
Thanks for the great feedback. If there’s anything else you’d like us to assist with, please let us know and we’ll be happy to help.
Kind regards,
Team Phase Eight
Hi Carole,
Thanks for sharing your feedback. We’re sorry to hear the shoulder fit is revealing underwear. that’s not what we aim for.
We’ll pass your comments to our product team for review. If you’d like, we can help you find a better-fitting alternative or arrange a return.
Kind regards,
Team Phase Eight
Hi Ann,
I’m really sorry you haven’t received your refund yet. This isn’t the experience we want for you.
Please could you contact our Customer Care Team with your order number and proof of postage please?
We appreciate you letting us know and we’ll do our best to make this right.
Kind regards,
Phase Eight Customer Care.
Team Phase Eight