Phase Eight Reviews

Name: Phase Eight
Rating: 4.30

4.3 Rating 7,256 Reviews

83 %

of reviewers recommend Phase Eight

Company Reviews

Product Reviews

47,485

Anonymous

Anonymous // 01/01/2019

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“Fitted perfectly. Didn’t cling or ride up.”

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Posted 6 months ago

“Phase eight very good service”

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Posted 6 months ago

“Phase Eight provided a professional service, emailing me when my dress was in stock. It came quickly well presented in Phase Eight packaging.”

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Posted 6 months ago

“Very pretty and attractive fabric sadly not quite the right shade for my dress and too heavy for summer use age , otherwise a useful item”

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Posted 6 months ago

“had problems that were dealt with quickly and efficiently by expert staffat customer service”

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Posted 6 months ago

“Dress is beautiful. But postage/delivery was a big issue. Paid for next day delivery. Ordered Thursday for Delivery on the Friday....dress arrived on the Tuesday. Not impressed with Evri. Hence why 1 star. Why offer a service if it can't be fulfilled.”

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Posted 6 months ago

Thank you for your feedback—we’re really pleased to hear you love the dress, but we’re very sorry to hear about the delivery delay. We completely understand how frustrating it is to pay for next day delivery and not receive your order on time. This isn’t the level of service we aim to provide, and we appreciate you bringing it to our attention. Your comments about the delivery experience will be shared with our courier partners so we can work to improve this going forward. If you haven’t already, please feel free to contact our customer service team so we can look into this further for you.

Posted 6 months ago

“Helpful staff and really good website”

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Posted 6 months ago

“Excellent service, nice products”

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Posted 6 months ago

“Bought usual size. Couldn’t zip up. Happens a lot with Phase 8 skirts that does not have stretch in waist. When have stretch, I go down a size.”

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Posted 6 months ago

Hi there, Thanks for sharing your feedback. We’re sorry to hear the skirt didn’t fit in your usual size due to the waist being non-stretch. If you’d like, we can help you with a size exchange for a style with more stretch, or advise on sizing down when stretch is present. Please let us know how you’d like to proceed and we’ll assist right away. Kind regards, Team Phase Eight

Posted 6 months ago

“Ordering process was easy items arrived promptly. I had ordered multiple items for choice and the returns process was so easy. There was an issue with items that were soiled on arrival. I contacted Phase eight and they sorted out a replacement with 24 hour delivery. Well done phase eight”

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Posted 6 months ago

“Lovely jumper dress, not too thick & warm so suitable for spring & autumn too. Soft, comfortable & looks good on. I’m 5ft & the dress is a little shorter than I would usually wear, just above the knee, but looks good with black tights & boots, love the funnel neckline, it’s extremely flattering. Would recommend this dress to others.”

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Posted 6 months ago

“Great online shopping experience, super fast delivery, quality of goods excellent.”

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Posted 6 months ago

“My experience this time was very poor. Ordered a 16 - label on outside said 16 but dress was a 14 Another person had the same thing happen with the same dress Paying for postage just added to annoyance”

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Posted 6 months ago

We’re really sorry to hear about your experience, and especially that the size you received didn’t match what was shown on the label. That’s understandably frustrating, particularly when you’ve also paid for postage. This is not the standard we expect, and we take reports like this very seriously. We’ll be passing your feedback on to our quality control and fulfilment teams to investigate this issue with the dress and ensure it’s checked properly moving forward. If you haven’t already, please contact our customer service team so we can look into this for you and make things right.

Posted 6 months ago

“Great service and choice delivered when stated and was package well”

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Posted 6 months ago

“Very lovely cutch bag to match with the shoe. Received it on time and I'm very happy with it.”

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Posted 6 months ago

“The colour is lovely can see why it kept being sold out , the jumpers are so such soft material and versatile dressy and casual abd amaxing colours”

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Posted 6 months ago

“Packaged poorly. Received in crumpled condition. Returned.”

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Posted 6 months ago

We’re really sorry to hear your order arrived in a crumpled condition. That’s not the experience we want for our customers, and we understand why you chose to return it. Your feedback about the packaging has been shared with our fulfilment team so this can be reviewed and improved. If there’s anything further we can help with, please don’t hesitate to get in touch with our customer service team.

Posted 6 months ago

“Unfortunately I had to return a dress as it was too big. No issues, refund was promptly received.”

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Posted 6 months ago

“Ordered size 16 more like a 22 size unflattering huge”

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Posted 6 months ago

We’re sorry to hear the sizing didn’t work out for you. We understand how disappointing it is when an item feels much larger than expected and isn’t flattering when tried on. Your feedback is really helpful and will be shared with our product team so the fit of this style can be reviewed. If you haven’t already, you’re welcome to return the item and our customer service team can also help with alternative size or style suggestions.

Posted 6 months ago

“Good quality clothes, and fabric. Speedy, efficient service.”

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Posted 6 months ago

Phase Eight is rated 4.3 based on 7,256 reviews