Good morning,
Thank you for your feedback. I’m sorry to hear that the sleeve and pocket sizes didn’t meet your expectations. We really appreciate your comments, and I’ll pass them on to our design team for consideration in future collections.
Kind Regards - Phase Eight Customer Care
“Unbelievably poor customer service. Item never arrived and the store unhelpful. When this item had obviously not arrived why was a replacement not sent ?
Extremely disappointed and frustrated with the whole experience. I now have to drive to Dorchester and pay for parking to try and get a refund. Is this how Phase Eight treat customers?”
Good morning,
I’m very sorry to hear about your experience. It’s completely understandable to feel frustrated and disappointed when an item doesn’t arrive, and that a replacement wasn’t offered, leaving you having to travel to the store for a refund. This is not the standard of service we aim to provide. Rest assured this will be reported.
Kind Regards Phase Eight Customer Care
Good morning,
I’m very sorry to hear about the delay with your delivery and that your dress arrived missing the belt. I completely understand how frustrating this must be, especially after paying for next day delivery and not receiving a response to your emails. Rest assured this will be investigated internally.
Kind Regards Phase Eight Customer Care
“Fantastic company. Beautifully packaged items, high quality and stylish clothes. The effortless returns process makes a significant difference to the shopping experience and gives me peace of mind. As a result I won’t hesitate to continue buying from Phase Eight in future”
Good morning,
Thank you for taking the time to provide me with your feedback.
I am so sorry to hear that you are not happy with the service provided to you. Rest assured this will be looked into.
Kind Regards - Phase Eight Customer Care
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