Good morning,
I am so sorry to hear that your item arrived faulty, this is not the service I wish to provide our customers at all and I can completely understand how disappointing this can be for you. Rest assured this will be reported and investigated internally to ensure that this does not happen again.
Kind Regards - Phase Eight Customer Care
“Phase eight my favourite shop in England. Now live in Australia and still order from them online. Purchases always reach me in a few days. Their clothes are quality and lovely styles.”
Good morning,
Thank you for getting in touch, and I’m very sorry you didn’t receive a reply to your online chat that’s certainly not the experience we want for our customers.
I completely understand your concern about being charged postage for an item that was not fit for purpose. If a product is faulty or doesn’t meet expected standards, you absolutely shouldn’t be responsible for return postage costs.
Rest assured this will be investigated internally.
Kind Regards - Phase Eight Customer Care
“In my opinion Phase Eight is unbeatable. They are all such a pleasure to wear. All of the products wash so very well. What I always like about Phase Eight is the sizing is absolutely brilliant.”
“Although I did not recieve the dress I ordered, nothing else was given to me for the inconvenience of having to send back the same incorrect purchase twice. I would gave expected a voucher towards another dress or for the correct dress to be sent to me.”
Good morning,
Thank you for reaching out, and I’m truly sorry for the inconvenience you’ve experienced. I completely understand how frustrating it must have been to receive the incorrect item twice, especially after taking the time to return it. Rest assured this will be investigated internally.
Kind Regards - Phase Eight Customer Care
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