Phase Eight Reviews

Name: Phase Eight
Rating: 4.30

4.3 Rating 7,048 Reviews

83 %

of reviewers recommend Phase Eight

Company Reviews

Product Reviews

47,218

Anonymous

Anonymous // 01/01/2019

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“Always good quality. Nice for Spring or Autumn.”

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Posted 5 months ago

“Dependable.”

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Posted 5 months ago

“Beautiful dress, fits perfectly well. I will reccomend this dress.”

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Posted 5 months ago

“Without a return label. Impossible to get one off the website (and yes, I followed the directions). Had to send it back at a cost of £4.50 and then you charged be for the return!”

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Posted 5 months ago

Hi there, We’re sorry to hear you experienced a return portal issue. Return fees are part of our standard process, however these are waived when a return is logged as faulty, so this can absolutely be reviewed. Please do get in touch with our Customer Care Team so we can look into this and arrange any refund due as quickly as possible. Kind regards Team Phase Eight

Posted 5 months ago

“Phase eight is my go to when I’m looking for something a little smarter or an occasion outfit. Sometimes a little more expensive than I’d like to be paying but rarely disappointed with style and quality. I find it more difficult to shop in stores due to mobility issues so using online store is useful. Items generally arrive quickly and I have never encountered an issue with returning items. A trusted store I feel.”

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Posted 5 months ago

“Very disappointed in their products lately. I’m not sure who they are aiming their market at tbh”

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Posted 5 months ago

Hi there, We’re really sorry to hear you’ve been disappointed with our products lately. That’s not the experience we want for you. Please could you share your order number and a brief description of what you’re unhappy with, so our Customer Care Team can look into it and see what we can do to help? Kind regards, Team Phase Eight

Posted 5 months ago

“easy to order and good delivery time, thank you”

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Posted 5 months ago

“Nice shirt feels well made, great colour”

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Posted 5 months ago

“Have purchased a few things from Phase Eight and loved them all!”

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Posted 5 months ago

“Perfect fit 5.3 quality coat”

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Posted 5 months ago

“I am very disappointed i payed for next day delivery but i didn’t get my parcel and still waiting for refund”

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Posted 5 months ago

Hi Ahmed, I’m really sorry you’ve had this experience with the delivery and refund. This isn’t the experience we want for you. Please could you please contact us via email to share your order number and any refund reference so our Customer Care Team can investigate and speed this up? We’ll get this sorted as quickly as possible. Thanks for your patience. Kind regards, Team Phase Eight

Posted 5 months ago

Hi Ahmed, We’re really sorry to hear about your experience — this isn’t the level of service we want our customers to have, and we always aim to resolve issues as quickly and smoothly as possible. We’ve checked your order and can confirm that you have now been fully refunded for both the item and postage. We’re sorry again for the inconvenience caused and hope this has now been resolved. Kind regards Team Phase Eight

Posted 5 months ago

“It's a beautiful dress. I will use it for my cruise.”

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Posted 5 months ago

“quality garments”

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Posted 5 months ago

“It's beautiful”

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Posted 5 months ago

“Phase Eight sell a great selection of occasion wear at affordable prices. Ordering is easy and delivery fast. I have ordered two outfits for weddings and am very pleased with both. They have become my go to store for special outfits.”

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Posted 5 months ago

“You cancelled my order as they were out of stock”

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Posted 5 months ago

Hi Wendy, We’re sorry for the cancellation and any inconvenience this caused. Please could you email and share your order number so we can assist you further. Kind regards, Team Phase Eight

Posted 5 months ago

“Ordered 2 necklaces and 1 bracelet. Both necklaces arrived damaged and broken. Not what I expect from Phase Eight.”

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Posted 5 months ago

Hi Kimberly, We’re really sorry to hear your necklaces arrived damaged. That isn’t the experience we want for you. Please could you email your order number and, if possible, photos of the damage? Kind regards, Team Phase Eight

Posted 5 months ago

“Phase Eight is an excellent company to deal with. Delivery is as promised. Returns are dealt with very quickly and money returned to my bank within a couple of days”

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Posted 5 months ago

“Beautiful dress, very flatering, but would recommend size up from normal”

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Posted 5 months ago

“Friendly staff. Very helpful”

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Posted 5 months ago

Phase Eight is rated 4.3 based on 7,048 reviews