“A lovely range of clothing but unfortunately only a limited number are available in petite range which is what I need. Also no opportunity to try petite in the few remaining stores”
“Seem to have good quality clothes. I used to buy from Peter Hahn but they closed UK business. I will buy more clothes from Phase Eight in future as I like their styles.”
Good morning,
Thank you for taking the time to provide me with your feedback. I am so sorry to hear that you are not happy with the service provided to you. Rest assured this will be investigated internally.
Kind Regards - Phase Eight Customer Care
Good morning,
Thank you for taking the time to provide me with your feedback.
I am so sorry to hear that you have not received your refund yet, this is not the service I wish to provide our customers at all.
Please do reach out to our customer care team directly providing your proof of postage and I will be sure to process a refund for you.
Kind Regards - Phase Eight Customer Care
Good morning,
Thank you for taking the time to provide me with your feedback.
I am so sorry to hear that you are not happy with the delivery service, this is not the service I wish to provide our customers at all.
Rest assured this will be investigated internally to ensure that the service is improved.
Kind Regards - Phase Eight Customer Care
“I have always loved Phase Eight clothing, because their styles are unique which attracts me. The quality of their products are normally outstanding. I only wish there was a bigger discount on offers so i can purchade more!”
“I ordered online waited a week had to chase order up. Told they didn't have in warehouse and were trying all their stores. When it eventually did arrive the zip was faulty.”
Good morning,
We’re very sorry to hear about the delay and the issue with the zip this is certainly not the experience we want for our customers. Rest assured this will be investigated internally.
Kind Regards - Phase Eight Customer Care
“This order has been a total disaster, due I believe to Evri. In the end I cancelled as I wanted the jacket for a special occasion which had already passed and no one could tell me what had happened or when I might get the delivery. I would recommend that anyone who places an order is prepared to be disapppointed by non-delivery and a lot of agravation in sorting it out. I expected better customer service from such a well known brand but they didn't appear to be bothered by my problems. I will not buy anything from Phase Eight again.”
Good morning,
We’re truly sorry to hear about your disappointing experience especially when your order was needed for a special occasion. This certainly isn’t the level of service we aim to provide, and we completely understand your frustration, rest assured this will be reported.
Kind Regards - Phase Eight Customer Care
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