Phase Eight Reviews

Name: Phase Eight
Rating: 4.30

4.3 Rating 7,048 Reviews

83 %

of reviewers recommend Phase Eight

Company Reviews

Product Reviews

47,218

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

Deutsch

Nederlands

Español

Français

Polski

Русский

Italiano

“Dress is as described, and is just like the picture on your on-line website.very pleased with it. Good packaging and prompt delivery, within the time frame given. I have shopped with you before and continue to be very happy with your excellent service.”

Helpful Report

Posted 5 months ago

“I have never ordered from Phase eight before. Its a lovely company to order from. Very easy and fast delivery with added easy to return”

Helpful Report

Posted 5 months ago

“I'd never bought anything from Phase Eight before as it looked a bit pricy. But I've changed my opinion. Honestly, it's more than worth it!”

Helpful Report

Posted 5 months ago

“Nice fit, stretchy and smart”

Helpful Report

Posted 5 months ago

“Beautiful top Lovely fabric Looks very stylish on True to size Delighted with my purchase”

Helpful Report

Posted 5 months ago

“Lovely blouse. Excellent quality. Great service via collection at the shop in Worcester.”

Helpful Report

Posted 5 months ago

“Lovely dress well made and very reasonably priced in the sale.Generous size 12”

Helpful Report

Posted 5 months ago

“This is my third iteration of this coat, showing how much I love the style. I buy it whenever phase Eight introduce a new colour. Each one is ever so slightly different,as well as in colour, with slightly thinner fabric for my second one and tighter sleeves for this one.”

Helpful Report

Posted 5 months ago

“I love the pretty outfits that you can get for a special event such as a wedding. Hopefully it will be individual and no-one else will be wearing it! Delivery arrives promptly, and it is no problem to send items back if unwanted.”

Helpful Report

Posted 5 months ago

“Still not delivered, so unable to leave a review.”

Helpful Report

Posted 5 months ago

Hi Anne, I’m really sorry your item hasn’t arrived yet. I have reviewed your tracking details and your parcel should be with your shortly. We do hope you love the bag once yo receive it. Kind regards, Team Phase Eight

Posted 5 months ago

“Fast with return,”

Helpful Report

Posted 5 months ago

“I have been shopping at Phase Eight for years. However, recent experiences have been incredibly frustrating. I was sent the wrong item, no reply to the initial email so I had to chase. They then asked me to place another order and for me to return the wrong item, which I did. They then refunded the wrong item, which was almost half the price. I questioned this and gave them the price - I sent an incorrect sum, an error on my side but their response with 'actually, we don't owe you... we only owe you...' was really out of place. They then refunded me the difference, too. The replacement top arrived and was damaged. I now have to return this as well. Customer service has been really unprofessional and somewhat provokative, which I am not used to from Phase Eight. I've now shopped at White Stuff instead, thankfully there are many other nice brands out there. But what a shame!”

Helpful Report

Posted 5 months ago

Hi there, I’m really sorry to hear about the repeated issues you’ve faced with your orders and the frustration this has caused. This isn’t the experience we want for you. We appreciate you letting us know and we’ll do our best to make this right by ensuring your feedback is raised. Kind regards, Team Phase Eight

Posted 5 months ago

“Fits beautifully”

Helpful Report

Posted 5 months ago

“Phase delivery and service excellent”

Helpful Report

Posted 5 months ago

“I ususally browse in the shop in Old Amersham: the staff there are very pleasant and helpful. I try to buy in the sale as the price of the clothes is a bit expensive for me. When buying online, I get the clothes delivered to Amersham to save postage.”

Helpful Report

Posted 5 months ago

“Prompt delivery once ordered.”

Helpful Report

Posted 5 months ago

“I understand why postage is charged on smaller orders, but it's pretty poor to charge for items to be returned and not even offer an exchange option.”

Helpful Report

Posted 5 months ago

Thank you for taking the time to share your feedback, I completely understand your concerns around delivery and return charges, as well as the lack of an exchange option. Delivery fees are applied as normal, and we do also charge a one-off return processing fee for orders. This fee is waived if an item is confirmed as faulty. While we don’t currently offer an exchange service, we always aim to process refunds as quickly as possible so you can place a new order for your preferred item. Kind regards, Team Phase Eight

Posted 5 months ago

“J’ai reçu la mauvaise paire de chaussures et celles que j’ai reçues sont en plus beaucoup moins chères!!! Impossible de se faire rembourser ni de renvoyer l’article! Et à part un bot, aucun humain pour me répondre!!! Arnaque!!!”

Helpful Report

Posted 5 months ago

Hello there, We’re really sorry to hear about this experience, this is absolutely not the level of service we aim to provide. Receiving the wrong item is frustrating, and we understand how upsetting it is when you feel unable to get help. Please be assured this is not a scam, and we do offer refunds and returns when mistakes happen. Our automated system is there to handle quick queries, but we agree that some situations need a real person, especially when an incorrect item has been sent. We’d like to fix this for you as soon as possible. Please contact us via out customer care line with your order number and a photo of the item received, and a member of our customer support team will personally assist you with a replacement or refund. Thank you for bringing this to our attention, we genuinely want to make this right. -Phase Eight.

Posted 5 months ago

“Unable to give a review as never received the order. Sadly another purchase that was never delivered by Evri”

Helpful Report

Posted 5 months ago

Hi there, I'm really sorry you haven't received your order. This isn’t the experience we want for you. I can see this has been resolved however, we appreciate you letting us know and we’ll do our best to make this right. Kind regards, Team Phase Eight

Posted 5 months ago

“Absolutely gorgeous feel and fabric! 💕 Love the purchase 😍”

Helpful Report

Posted 5 months ago

Phase Eight is rated 4.3 based on 7,048 reviews