I’m really sorry to hear you haven’t received the tank top. That’s not the experience we want for you.
We’ll look into what happened with the shipment and arrange a replacement or refund if needed. Please contact us with your order number so we can assist promptly.
Kind regards,
Team Phase Eight
“Recently received my sale item, a jumpsuit black with metallic threads. Initially gorgeous and perfect for my friend’s 60th birthday party.
Sadly noticed a tear in the sleeve: not on the sleeve so not repairable at home.
Contacted CS but still waiting 🙈”
Hi Linda,
I’m really sorry to hear about the tear in your beautiful Jumpsuit. I can see you have since been able to get through to our Customer Care Team who have now processed a full refund for you.
Thank you so much for raising this with us, we really appreciate your custom.
Please feel free to get back in touch if we can help with anything else.
Kind regards,
Team Phase Eight
“Disappointed that the dress arrived in a small bag! ...I've received other dresses a fraction of the price in a box with cover and hanger packaged very well ...this was the biggest disappointment the dress arriving in a small bag .”
I’m really sorry to hear these pants are so baggy and not flattering. That’s not the experience we want for you.
We’ll review the fit issue and help adjust the selection or offer an exchange/refund if needed. Please contact us with your order number and any photos if possible so we can assist promptly.
Kind regards,
Team Phase Eight
“I have had several purchases from Phase Eight - they last a long time, looking good for years. They styles are great, fabrics good quality, prices are really worthwhile. I would definately recommend this fast delivering site.”
“Love the dress but it didn’t come with the little over top Phoned customer service,not helpful at all ,girl was having argument with someone in the room with her”
Hi Sharon,
We’re sorry to hear about the missing over top and the experience with customer service. This isn’t the standard we aim for.
I can see you have now returned your order to us, I would like to thank you for doing so.
Please can you get in touch with our Customer Care Team if you would like any further assistance.
Kind regards,
Team Phase Eight