Hi Carolyn,
I’m really sorry you haven’t received your refund yet and that the wrong size was sent. That isn’t the experience we want for you.
Looking at your order I can see that we have refunded in full. Please do get back in touch if you need further assistance.
Kind regards,
Team Phase Eight
“I really like Phase Eight for such a nice choice of elegant clothing for a reasonable price. Online shopping is also very convenient and delivery is quick.I enjoy shopping there.”
“Phase Eight were great at delivering a lot of items I ordered. However I did not keep them all. The shoes looked lovely but not very comfy but I have "difficult" feet!”
Hi Janna,
I’m really sorry to hear your order has not been delivered, this is not the experience we want our customers to have at all. Please do reach out to customer care with your order details so we can advise for you.
Kind regards,
Phase Eight Customer Care.