I’m really sorry to hear the item didn’t fit as expected. I understand how disappointing this can be.
We’ll review what happened with the sizing to help prevent it in the future. If you’d like, please contact us so we can guide you on the next steps for a return, exchange, or refund and help resolve this promptly.
Hi Thomas,
I’m really sorry to hear both sizes were too wide under the arms and you have now returned this item back to you.
I am pleased to let you know a refund has now been processed. Thank you so much for getting in touch and please feel free to contact our Customer Care Team if we can help with anything else.
Kind regards,
Team Phase Eight
“Ordered a size 16 to be delivered to store, on trying on dress instore, found dress received was a size 26, thankfully the shop assistant was extremely helpful and quickly arranged return and refund.”
“This coat is both elegant and beautifully tailored;it fits perfectly and feels great to wear. I would definitely recommend it to anyone looking for a stylish, high-quality coat.”
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