Thank you for your feedback. We’re sorry to hear that the product itself didn’t meet your expectations, even though everything else went smoothly. That’s not the standard we aim for, and we appreciate you bringing it to our attention. If you’d like to share more details, we’d be keen to understand what went wrong and see how we can help.
“I have always been delighted with the quality of Phase Eight clothes. They always arrive carefully packaged and I usually find that the sizing is perfect for me. I am rarely disappointed.”
“Dress I was sent was previously tried on or worn as it had a lots of snags around zip area and at the front of the dress. I expect some quality control from the dispatch team.”
We’re really sorry to hear this—that’s certainly not the condition your dress should have arrived in. We understand your concerns around quality control, and you’re absolutely right to expect items to be thoroughly checked before dispatch.
Your feedback has been shared with our fulfilment team so this can be investigated and improvements made. If you haven’t already, please get in touch with our customer service team so we can resolve this for you as quickly as possible.
“The dress is lovely but delivered in a plastic bag and was extremely creased. Not what I expect when paying nearly £230 for a dress. I will not order from phase eight again. I have bought from a company of a similar standard and the clothes arrived boxed with tissue paper. A much better service.”
“Easy to use website, dress delivered very quickly,was disappointed with the packaging hence 4 stars, the dress was packaged in a very narrow plastic bag which resulted in a extremely creased item.”
Hi Eileen,
Thanks for sharing your experience. We’re sorry to hear you found the return process from Ireland confusing and costly. That isn’t what we want for our customers.
If you’d like, we can review your return options and help find a more affordable path for any future returns. Please let us know how you’d prefer to proceed and we’ll assist right away.
Kind regards,
Team Phase Eight
Liebe Grüße,
Team Phase Eight
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