Hi Monica,
Thanks for sharing your feedback. We’d love to hear what didn’t work for you so we can help resolve it. If there’s anything we can assist with or if you’d like to share more details, please do get in touch with our Customer Care Team.
Kind regards,
Team Phase Eight
Thank you for your feedback—we’re really pleased to hear you had a positive experience with our live chat team. We’ll be sure to pass this on, as they’ll be glad to know their support made a difference. We are sorry to see the fault with your item. If there’s anything you need regarding this, we’re always here to help.
“Delivery is fast but outer packaging only minimally held together by non centred tape.
Contents were thankfully not damaged.
Pleased with item but had to consult original online image to be clear about how to wear it. Still not totally convinced that the hair band of the fascinator is as accurately positioned as that modelled in online photo.
I’ve kept it as I like the overall look and it’s the closest in desired colour I have found.”
“This dress is beautiful very good quality lovely design but unfortunately it was too long for me. It fit me perfectly everywhere. I am 5’6” and the length came to about midcalf which for the style of dress did not look right on me at all. It would’ve been better just on the knee or just over the knee.”
“They need to refund as quickly as they take payment. It is not fair to expect customer to have to repurchase a faulty dress multiple times and await payment for weeks .”
We’re really sorry to hear about your experience—that’s understandably frustrating. We aim to process refunds as quickly as possible, but we recognise that waiting, especially after receiving a faulty item more than once, isn’t acceptable. This isn’t the experience we want for our customers.
Your feedback is important, and we’ll be reviewing this to improve both our quality checks and refund times. If you’re still awaiting a refund or need further assistance, please get in touch with our customer service team so we can look into this as a priority and get it resolved for you.
Hi Carol,
Thank you for sharing your feedback. We’re sorry to hear the button placement affected the dress’s fit and appearance. That isn’t what we want for our customers.
If you’d like, we can help with a return or exchange for a different style or size, and we can guide you to options with a more balanced fit. Please let us know how you’d like to proceed and we’ll assist right away.
Kind regards,
Team Phase Eight
“Phase Eight want to learn how to wrap a dress so that it arrives in a condition that does not look like a creased unwearable condition. It was packed in a small polythene bag and then in a cardboard type envelope.”
We’re really sorry to hear your dress didn’t arrive in a wearable condition. That’s certainly not the impression we want to give, and we understand how disappointing it must have been to receive it creased like that.
Your feedback on the packaging is really valuable, and we’ll be sharing this with our fulfilment team to review how items are packed and protected in transit. We always aim for our pieces to arrive ready to wear, so we appreciate you bringing this to our attention. If there’s anything further we can do to help, please don’t hesitate to get in touch.
“I really love the designs from PhaseEight and have several of their outfits for special occasions. I also appreciate the easy return system if needed.”
Hi Kathy,
Thanks for your feedback. We’re glad you love the designs and find the returns easy, and we’re sorry to hear you rated us 3/5. If there’s anything specific we can improve or if you’d like help finding items you’ll love, please let us know.
Kind regards,
Team Phase Eight
English
Deutsch
Español
Nederlands
Polski
