Hi there,
I’m really sorry the item didn’t meet your expectations and looked worn. That isn’t the experience we want.
If you’d like us to look into this quickly, please could you contact our customer care team with your order number and details of the refund request? We’ll investigate and ensure the refund is processed promptly.
Kind regards,
Team Phase Eight
“I have shopped at Phase Eight online and in their shops for many years and they have always delivered a first class service .
Unfortunately this jacket does not feel substantial and material is poor and jacket not worth the price paid.”
Hi there,
I’m really sorry that the jacket hasn’t met your expectations and that you feel the quality isn’t worthy of the price. This isn’t the experience we want.
If you’d like us to look into this quickly, please could you contact our customer care team with your order number and details of the issue? We’ll review and arrange a suitable resolution, including exchange or return as needed.
Kind regards,
Team Phase Eight
“For the cost of this outfit I expected it At Ieast to arrive on a coat hanger ! Not folded into a little package.
The quality of the material was only equal to a purchase from Shein!”
Hi Trisha,
I’m really sorry you’re disappointed with how the outfit arrived and the quality. That isn’t the experience we want.
If you’d like us to look into this quickly, please could you contact our customer care team with your order number and any photos showing the packaging and the item? We’ll review and arrange a suitable remedy as soon as possible.
Kind regards,
Team Phase Eight
Hi Joy,
I’m really sorry the item doesn’t fit and you’re having trouble with returns from Ireland. That isn’t the experience we want.
If you’d like us to look into this quickly, please could you contact our customer care team with your order number and details of the return issue? We’ll investigate and help get this resolved as soon as possible.
Kind regards,
Team Phase Eight
“To spend £140 on a dress and it to arrive in the smallest bag ever and therefore creased beyond belief is not acceptable.
First time shopping online with with Phase 8 - I was so disappointed and also quite angry as looking for mother of the groom outfit. will try and visit a store in person next time”
Hi Linda,
I’m really sorry to hear about the creased dress and the disappointment with your online experience. That isn’t what we want for our customers.
If you’d like us to resolve this quickly, please contact our customer care team with your order number and any photos of the creasing. We’ll review and arrange a suitable remedy.
Kind regards,
Team Phase Eight
“This jumpsuit is so comfy, fits perfectly, size 12. Love the look,feel and fit . Hope to look good for my sons wedding. Great quality and value for money.”
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