“Die Farbe des fascinator war nicht so wie angegeben und passt überhaupt nicht zum Jumpuit. Es ist sehr ärgerlich, da beides zusammen auf dem Foto gezeigt wurde. Auf meine Anfrage habe ich keine Rückmeldung erhalten. Ich möchte den Fascinator nicht”
Hi there,
We’re very sorry to hear that the fascinator did not match your expectations and that the colour was not as described. We also apologise that you did not receive a response to your previous enquiry, as this is not the level of service we aim to provide.
We understand how frustrating this must be, especially as it was purchased to match your jumpsuit. Please rest assured we would like to resolve this for you. If you no longer wish to keep the item, please contact our customer service team with your order details so we can assist you with a return and ensure this is resolved as quickly as possible.
“I tried thes shoes on they are very comfortable.I would recommend them to anyone I also bought the hand bag that matches them. They are for our daughter's wedding”
“Love shopping during the sales at Phase Eight! Online ordering and delivery process is quick and efficient and they provide regular updates. Arranging returns was quick and easy.”
“Even though I returned the dress , the dress itself was beautiful and very good quality. The only reason it was returned was the style did not suit me. But the speed in delivery, quality packaging and fast refund I will definitely use phase eights website again.”
“Had a problem with my delivery to start with but once I talked to customer service it was sorted out quickly. Loved the dress but had to send it back as it was too long .”
Hi Christine,
Thanks for sharing your experience. We’re sorry to hear the item was too big and arrived creased. That isn’t what we want for our customers.
If you’d like, we can help with a size exchange or return, and guide you to care tips to reduce creasing in future deliveries. Please let us know how you’d like to proceed and we’ll assist right away.
Kind regards,
Team Phase Eight
“Ordered 2 pairs of children's shoes in a size 9 twice. First time got a size 9 pair and a random pair of sandals. Took sandals back to a store and re-ordered a size 9 pair in the shoes I wanted. I received a pair of shoes and one was a size 8 and one a size 9. Tried to ring customer services, only to be told you couldn't ring them and to contact online. Completely fed up with phase 8 and shall not be ordering anything else as all trust has gone.”
Hi Marcia,
We’re very sorry to hear about the issues you’ve experienced with your recent orders and completely understand your frustration. Receiving incorrect items on more than one occasion is unacceptable and not the standard we aim to provide.
We also apologise for the difficulty you had trying to reach our customer service team, and we understand how disappointing this must have been given the circumstances.
We would like the opportunity to put this right for you. Please contact us with your order details so we can fully investigate what has happened and ensure this is resolved appropriately. Your feedback has been shared with the relevant teams to help prevent this from happening again.
Please let us know how you’d like to proceed, and we’ll get it sorted quickly.
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