“It was a beautiful dress and i am gutted i couldnt keep it. I am only 5ft 1in and size 24 and your petite range doesnt go up to 24, so i ordered regular but it was almost 24 inches too long for me.”
“Quick easy delivery. Lots of choice. In store staff are generally helpful. It's a pity that most of their fabrics are synthetics and don't feel luxurious in spite of the prices.”
“Very disappointed in the state the dress arrived squashed in a bag on opening the bag the dress was in a poor state belt missing threads pulled label crushed it was obvious it had been worn”
I’m really sorry to hear the dress arrived in such a poor condition. That’s not the experience we want for you.
We’ll investigate what happened with the packaging and inspect the item quality to help prevent this in the future. If you’d like, please contact us so we can guide you on the next steps for a return, exchange, or refund and get this resolved promptly.
Kind regards,
Team Phase Eight
“I must admit to being a regular Pase Eight wearer and generally was looking for more casual dresses. Email regarding the sale and I just knew a purchase was going to happen!”
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