Hi there,
I’m really sorry the jacket wasn’t true to size and not a good fit for you and that you felt it was overpriced. We appreciate your feedback and will pass it on.
Kind regards,
Team Phase Eight
“Really good choice online. Delivery was slightly delayed (items stuck with the delivery company) e but the Phase Eight customer service team were helpful.”
Hi there,
Thanks for sharing your feedback. We’re glad to hear you found our service efficient. If there’s anything else we can help with or if you’d like assistance with future orders, please don’t hesitate to reach out.
Kind regards,
Team Phase Eight
“My problem is not with the garment as such, the only negative is that the dress was extremely long in length and I am 6'7. My disappointment was with the return process, on my order it said I could return to a store if not suitable, however that was not the case. It cost me 20€ to return to the UK and I have still not received my refund after 2 weeks.”
Hi there,
I’m really sorry you’ve had a frustrating experience with the return process and refund. That isn’t the experience we want. Unfortunately there is a charge for international returns.
Kind regards,
Team Phase Eight
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