“I purchased three items to a vale of £231 but received nothing. Customer service is not fit for purpose so I have as yet not received a refund. I paid via a PAYPAL account and have therefore contacted them to facilitate a full refund. Not good enough Phase Eight.”
“I like buying from Phase Eight but the costs of returning items will make me a lot more cautious about buying from them. We now have stand-alone stores in Ireland so can’t work out why we can’t return to store here.”
“I ordered a dress which when it arrived had snags, so I returned it as faulty. Why would I not receive a refund of the p and p? So I paid to have a faulty dress delivered!”
“Both ladies working couldn't do enough for me. I had a parcel delivered to store and they hung them up for me to try on and steamed the dress and wrapped it for me to carry back to the car once id done my shopping.”
“Fijne kleding. Snel geleverd. Helaas duurt retour sturen erg lang (meer dan 2 weken na dat de kleding op het adres is aangekomen) en reageert de klantenservice erg traag.”
“l Love Phase Eight but upset that the retail shops have closed. Nowhere now that I can go and look at the products and feel them. Consequently I don't buy so many of the lovely clothes. I always find Phase 8 a good fit, but prefer to see and try, rather than order on line.”
“Prachtige artikels, snel geleverd.Wel eerste levering teruggestuurd wegens te klein,dan opnieuw besteld.Tot nu nog geen refund ,al is dat al meer dan 2 weken geleden.”