Hi Marie,
I’m really sorry you’re having trouble returning the dress. That isn’t the experience we want.
If you’d like us to look into this quickly, please could you contact our customer care team with your order number and details of the return issue? We’ll investigate and ensure the return is processed promptly.
Kind regards,
Team Phase Eight
Liebe Grüße,
Team Phase Eight
Hi Lada,
I'm really sorry your order didn’t fit you or match your style. If you’d like help finding items that suit you better, please contact our customer care team with any details and we’ll be happy to assist.
Kind regards,
Team Phase Eight