“Very disappointed with Phase Eight quality for the price. There is something wrong with the clicker on the Fit on this platform. It does not allow for the correct choice.”
Hi there,
We’re sorry to hear you’re disappointed with the quality and the issue with the clicker on the Fit. That isn’t the experience we want for you. If you’d like, please contact us with your order details and we’ll look into this for you and help find a fit that works better for you.
Kind regards,
Team Phase Eight
“6In the past Phase Eight wrapped their clothes in tissue paper and packed in a cardboard box which I would have expected given the cost and more environmentally friendly also.”
“I’m 5’2 and this dress drags on the floor.So I would have to have it taken up.Sadly it doesn’t fit my curves.so the top would need adjustment too .Its vey pretty but I need a mother of the bride dress and I looked like a bridesmaid”
Hi there,
We’re sorry to hear the dress didn’t meet your expectations and that length and the fit aren’t right for you. If you’d like, please contact us with your preferred styles and we’ll recommend pieces for you.
Kind regards,
Team Phase Eight
“Perfect fit true to size . I’m 5 ft 2 ins I’m so pleased this dress is also in petite although the length is to the floor so need it taken up, The double cap sleeves, fully linned , material and flow of the dress feels so nice. Bought for a summer wedding where the theme is garden party floating florals.”
“This is a beautifully made ivory bag.Elegant and minimalist,exactly what I wanted.
4 stars as it is petite, not large enough to hold a phone for example.I just wanted it to be big enough for comb ,lipstick,reading glasses and keys and it was perfect for that 😊”
“As a petite lady I like that there is the option. However as a slight criticism I feel petite could be a little shorter in length and more styles could be offered”
“How do you process returns? Are they not checked? When the dress arrived (4 days late), it stank of perfume and body odour. Hugely disappointed, will not be buying online from
Phase 8 again.”
Hi Elizabeth,
We’re sorry to hear about the late delivery and the strong odor you experienced, and we understand why you’re disappointed. We will be sure to pass this onto the dispatch team for further training.
Kind regards,
Team Phase Eight
“The delivery company used was very poor. I was messaged on 3 consecutive days with a delivery slot and they failed to deliver on these days/ slots. I contacted Phase 8 with a complaint and have not heard from Phase 8.”
Hi there,
We’re very sorry to hear about the failed delivery attempts and that you haven’t heard back from us. This isn’t the experience we want for you.
Please be assured that we are looking into this matter with our delivery partner to understand what went wrong and to prevent this from happening again. In the meantime, we would like to help resolve this for you as quickly as possible.
Please feel free to send your order details to our Customer Service team so we can investigate further and arrange a suitable resolution?
Thank you for your understanding, and we sincerely apologise for the inconvenience caused.
Kind regards,
Team Phase Eight
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