Hi Jane,
I’m really sorry your order was cancelled and refunded without explanation. That isn’t the experience we want.
I can see that this was a stock issue and you have been refunded in full. Please do get back in touch with our Customer Care Team if you need further assistance.
Kind regards,
Team Phase Eight
“Great service from Phase 8. Returning my first order was so easy. Although an online purchase, I was able to return it to my local shop for an immediate refund.”
Hi Jan,
I’m really sorry your order arrived creased. That isn’t the experience we want you to have.
Please do get in touch with our customer care team with your order number and any photos if you need further assistance.
Kind regards,
Team Phase Eight
“Ordered everything online and it was so easy. I order a few dresses and the return process for those I didn’t chose was easy and the refund process was really quick.”
“Beautiful clothes, but I wish you would stop using Evri. Parcel containing Lucinda dress was dumped outside in our porch in the pouring rain, courier did not even knock. I saw that it was there by chance, dress could have been stolen or soaked by the rain.”
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