“Bought this dress online. However when I went in to collect it the staff in the Bullring store were Amazing. One particular lady was really lovely , she asked me if I wanted to try it on in store. Excellent service ladies. Thankyou 😊”
Hi Heather,
I’m really sorry to hear that the skirt doesn’t fit your expectations with excess material and length. We will review your feedback with our design team.
Thank you so much for returning this back to us. I can see a refund has been processed for you. If there's anything we can help with, please reach out to our Customer Care Team.
Kind regards,
Team Phase Eight
“I do like the dress. Shame it arrived very creased. I washed it and it lost a lot of colour. Had to rinse it a lot of times. The lightest colour is now a little darker.
If I had seen this in a review I may not have bought it.”
Hi Joyce,
Thanks for sharing your experience. We’re sorry to hear the dress arrived creased and that washing affected the colour. If you would like to discuss further, please can you get in touch with our Customer Care Team by telephone/email or our web chat?
Your satisfaction is very important to us.
Kind regards,
Team Phase Eight
I’m really sorry to hear you’re unhappy with your experience at Phase Eight. That’s not the experience we want for you.
Please contact us with your order number and any details you can share so we can assist promptly.
Kind regards,
Team Phase Eight
“Stunning coat and excellent quality. Really impressed and happy with my purchase. I will shop at Phase Eight again. It’s nice to spend your money on quality items.”
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