I’m really sorry your dress arrived with a broken zip and you couldn’t wear it for your special occasion. That isn’t the experience we want.
Please contact our customer care team with your order number and any photos, and we’ll get this resolved for you.
Kind regards,
Team Phase Eight
Hi there,
Thanks for your feedback. We appreciate you highlighting the use of polyester and other artificial materials, and we’re sorry this isn’t aligned with your preferences. We’ll pass your comments to our product team.
If you’d like help finding styles with more natural fabrics or have any questions, please contact our customer care team with details and we’ll be happy to assist.
Kind regards,
Team Phase Eight
Hi Janet,
I’m sorry the online experience hasn’t met expectations, but I’m glad the Liverpool shop is back for you. We appreciate your note about clothing availability for tall, thin frames. If you’d like help finding styles that suit you or have any questions, please contact our customer care team with your details and we’ll be happy to assist.
Kind regards,
Team Phase Eight
Hi Maria,
I’m really sorry the shoes weren’t suitable and that you’re still waiting for your refund. That isn’t the experience we want.
Looking at your order it has been refunded, please do contact our Customer Care Team if you need further assistance.
Kind regards,
Team Phase Eight
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