“I really love this dress and it looks lovely, the issue I have is the delivery of it , as I thought with such an expensive garment it would be delivered to the store with more care . It is full of creases and now I'm going to have to get it steamed professionally. I think more care in the delivery in future is needed.”
Hi Jayne,
Thank you for sharing your experience. We’re sorry the delivery left the dress creased and understand how disappointing that is for an expensive garment. We’ll be sure to look into our delivery process to prevent this in future.
If you’d like, we can arrange a replacement or a refund for the item, or help you with a complimentary dry-cleaning/steam service if you prefer to keep it. Please let us know which option works best and we’ll proceed.
Kind regards,
Team Phase Eight
“A beautiful dress. Well cut, a great weight, hangs fabulously and as a tall lady (5 ft 10 ) who loves to wear heels the perfect length which is often difficult to find.”
“The dress was beautiful but I'm an odd shape so it fit me all over except the shoulders.
It was easy to return and my refund was processed quickly. Would definitely shop with Phase Eight again.”
“First time ordering from Phase Eight. Website was easy to navigate along with ordering and delivery process. No issues. I will certainly recommend this site.”
Hi Dawn,
Thanks for sharing your experience. We’re sorry to hear the fit and material didn’t meet your expectations and that you’re disappointed with the value for money. We appreciate your feedback and will take it into account when reviewing our materials and pricing.
If you’d like, we can arrange a return, exchange, or refund, or help you find alternatives that better suit your needs. Please let us know which option would work best for you and we’ll assist right away.
Kind regards,
Team Phase Eight
English
Deutsch
Español
Nederlands
Polski
