Hi Janet,
I’m sorry the online experience hasn’t met expectations, but I’m glad the Liverpool shop is back for you. We appreciate your note about clothing availability for tall, thin frames. If you’d like help finding styles that suit you or have any questions, please contact our customer care team with your details and we’ll be happy to assist.
Kind regards,
Team Phase Eight
Hi Maria,
I’m really sorry the shoes weren’t suitable and that you’re still waiting for your refund. That isn’t the experience we want.
Looking at your order it has been refunded, please do contact our Customer Care Team if you need further assistance.
Kind regards,
Team Phase Eight
Hi there,
Thank you for your feedback. I’m glad ordering and delivery were efficient, and I’m sorry the return process didn’t feel simple. Please do contact our customer care team with your order number and any details, and we’ll be happy to help you with your returns.
Kind regards,
Team Phase Eight
Hi there,
I’m really sorry you only received the bodice and the dress is missing. That isn’t the experience we want. Looking at your order it has been refunded in full, if you need further assistance please do get in touch with our Customer Care Team..
Kind regards,
Team Phase Eight
“I like phase eight as a company. The clothes are good quality and feel luxurious. It’s good that they have petite lines too.
Recently I had an issue and was offered a code for free next day delivery to replace it. Unfortunately, the code didn’t work”
“Very lovely but it has in few places a small tred pulled out but I kept the dress not had time to return because I needed for wedding otherwise I would”
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