“I have purchased several items from Phase 8 and have always found items are of good quality. Delivery service in general is good, and packaging is okay too. It is pne of my "go to" websites.”
“I purchased two jumpsuits for my daughters wedding. She likes one I like the other, so obviously to one i like will be going back. Both were lovely and good quility. Delivery was good too”
“I was sent the wrong coat. I went to a shop to give it back and they didn’t accept it because the warehouse gave me a H&M coat, similar style but wrong brand. The people in the chat also don’t know what should I do. I am very disappointed with the service so far.”
Hi there,
I’m really sorry you were sent the wrong coat and that the warehouse mix-up wasn’t resolved at the store. That isn’t the experience we want.
Please contact our customer care team with your order number and any photos, for us to get this resolved for you.
Kind regards,
Team Phase Eight
“Overall I was pleased with the prompt delivery and refund . My parcel came without a returns label and as I have no printer , I had to get it printed off, at my own expense. To then be deducted postage for the return of the package too left me more out of pocket.”
“This suit, although lovely arrived looking like it had just been bought from a jumble sale. The trousers were completely screwed up and will need to be taken to be pressed before they can be worn.
I expected so much more from Phase Eight”
Hi Angela,
I’m really sorry the suit arrived looking creased and unpresentable. That isn’t the experience we want you to receive at all.
Please contact our customer care team with your order number and any photos, if you need further assistance.
Kind regards,
Team Phase Eight
Hi Julie,
I’m really sorry the experience didn’t fully meet your expectations. If you’d like assistance finding styles you love or have any questions, please contact our customer care team with any details and we’ll be happy to help.
Kind regards,
Team Phase Eight
“This dress is stunning, I’ve bought it for a black tie wedding dress, the sleeves weigh a ton but I love them, it’s good quality, looks lovely on and very flattering so really pleased with it .”
“I do love Phase Eight, there is something for every occasion and the ability to colour coordinate where needed. The occasion wear is lovely. I do look at other makes but come back to Phase Eight. Just sorry that a lot of the stand alone stores seem to be closing”
“It’s not the product just the use of evri as a courier although I did order and then there was - 20% off offer I’ve asked for a price match but have heard nothing”
Hi Sally,
I’m really sorry about the courier experience with Evri and that your price match request hasn’t been acknowledged. That isn’t the experience we want.
I can see that you have been in contact our customer care team and this has been resolved for you.
Kind regards,
Team Phase Eight
“J bought size 16. Im a small 16 but this is a very small 16. I will have to move the buttons to allow a good fit
Fabrics lovely and apart from the buttons the sizing is fine”
“My first purchase from Phase Eight, I recently bought a dress also in Malaga. Both for my daughters wedding in December ( I like to be organised…)
The jacket was better than expected in weight, appearance and fit.”
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