“Great delivery time
Had to reorder as one was too big which is fine, but the next one was covered in black marks so had to order again, I don't agree with having to pay the delivery fee for that order as it was dirty.”
“I have bought about five dresses from Phase 8 shops in the last two years and have generally been very pleased with the dresses and the experience. The dresses always make me feel very special, although some have been altered to fit me better.”
I’m really sorry to hear you haven’t received the tank top. That’s not the experience we want for you.
We’ll look into what happened with the shipment and arrange a replacement or refund if needed. Please contact us with your order number so we can assist promptly.
Kind regards,
Team Phase Eight
“Recently received my sale item, a jumpsuit black with metallic threads. Initially gorgeous and perfect for my friend’s 60th birthday party.
Sadly noticed a tear in the sleeve: not on the sleeve so not repairable at home.
Contacted CS but still waiting 🙈”
Hi Linda,
I’m really sorry to hear about the tear in your beautiful Jumpsuit. I can see you have since been able to get through to our Customer Care Team who have now processed a full refund for you.
Thank you so much for raising this with us, we really appreciate your custom.
Please feel free to get back in touch if we can help with anything else.
Kind regards,
Team Phase Eight
“Disappointed that the dress arrived in a small bag! ...I've received other dresses a fraction of the price in a box with cover and hanger packaged very well ...this was the biggest disappointment the dress arriving in a small bag .”
I’m really sorry to hear these pants are so baggy and not flattering. That’s not the experience we want for you.
We’ll review the fit issue and help adjust the selection or offer an exchange/refund if needed. Please contact us with your order number and any photos if possible so we can assist promptly.
Kind regards,
Team Phase Eight
“I have had several purchases from Phase Eight - they last a long time, looking good for years. They styles are great, fabrics good quality, prices are really worthwhile. I would definately recommend this fast delivering site.”
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