“There was no communication, item I ordered was not dispatched promptly and I had to chase it, making it late on delivery time and when I returned it there was no updates letting me know they had received it back unlike other companies I have dealt with.”
Thanks for sharing your experience. We’re really sorry to hear you rated us 1/5 and that things didn’t meet your expectations. We’d like to look into this and help make it right.
Please contact our Customer Care team with your order number and we’ll investigate and resolve as quickly as possible.
We’re really sorry to hear your dress arrived late, poorly packaged, and in such a disappointing condition, and that you haven’t received a personal reply yet. This isn’t the experience we want for you.
Please contact our Customer Care team with your order number and details of the issue so we can investigate and arrange a suitable resolution as quickly as possible.
“Dress ordered on 21 April , despatched to Evri but still not delivered. 🤷🏼♀️ no communication for last 13 days, no explanation. Will not order direct from phase eight again as long as they use Evri as a courier.”
We’re really sorry to hear about the delay and lack of updates. That isn’t the experience we want for you.
We’d like to look into this and help resolve it as quickly as possible. Please contact our Customer Care team with your order number and any tracking details so we can investigate with the courier and update you.
“Lovely bag (& the matching shoes are very comfortable for an all day wedding too)
Nice size with short strap to double as a handbag or slip neatly on my shoulder.
I have deducted a star because at this price I would have expected an internal (hopefully secure) pocket for bank cards, emergency cash or some such.”
“Trusted brand for quality dresses. This is the first time I order from them online and the delivery was nice and quick. Thet also had a return label supplied in the package but I didn't need it because the dress was perfect!”
“Phase Eight is one of my go to favourites for a wardrobe update. Both staples and special occaions pieces are often to be found in the great choices available. Items are well presented on the easy-to-use website and ordering process is a doddle.”
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