“I hate shopping for clothes...but I needed a Mother of The Bride outfit. I was dreading it but the staff in the shop in Edinburgh were lovely and made it into an enjoyable experience for myself and my daughter.”
Hi Ruth, I’m really sorry to hear about the delays, the packaging issue, and receiving the wrong hat. That’s certainly not the experience we want for you.
I can see a refund has been processed for you, thank you so much for returning the item back to us.
We really appreciate your feedback and take everything on board to ensure this does not happen again in future.
Kind regards,
Team Phase Eight
“I do like my Phase Eight printed top, however, it is slightly too big for me. I feel it is not worth returning same as I will only receive back probably half of what I initially paid for the top due to postage fees, which is very disappointing.”
Hi Chris, I’m really sorry to hear about the experience with the Courier, that’s not the service we want for you. We completely understand your concerns.
I can see you have already been refunded for your order but please do get in touch if we can help with anything else.
Kind regards,
Team Phase Eight
“Easy ordering. Quick delivery. Disappointed with packing of some clothes-squashed into tiny plastic bags leaving items very creased. Needs addressing.”
“Shoes were lovely.( But the ones I got heel was a different blue to the rest of the shoe) But I ordered a size 5. But when they arrived they were a size 4, in a size 5 box.”
Hi Giuseppina, I’m really sorry to hear about the colour difference on the heel and the incorrect size you received. That’s not the experience we want for you.
I can see you have now been refunded for your Shoes. We are truly sorry for the inconvenience this has caused. Please do get in touch with our Customer Care Advisors if we can help with anything else.
Kind regards,
Team Phase Eight
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