Thanks for sharing your experience. We’re sorry to hear you rated us 2/5 and that something didn’t meet your expectations. We’d like to look into this and help make it right.
Please contact our Customer Care team directly to reach a resolution.
“I have shopped at the Manchester store and staff were friendly and nothing was too much trouble, I have also shopped online and needed a top for a wedding, ordered less then a week before the big day and received the item 3 days before I travelled. Excellent service.”
We’re really sorry to hear the fascinator wasn’t available and that this affected your purchase for your son’s wedding. That isn’t the experience we want for you.
Please contact our Customer Care team with your order number and we’ll look into alternatives or a suitable resolution as quickly as possible.
“Great quality. Just a shame that you use Evri for delivery, the blouse was originally ordered 10 days before my wife’s birthday and eventually arrived 4 days after. Evri are really not the right courier for a premium brand.”
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