“Beautiful dress, fits perfectly to size (I'm a size 18) and feels really comfortable to wear (lovely soft under-fabric which has some stretch in it for a comfortable fit). Would be happy to recommend this dress for a special occasion!”
Hi there,
I’m really sorry to hear that the cami top intended to be worn with your blouse wasn’t delivered. That certainly isn’t the experience we want for you.
Please could you get in touch with our Customer Care Team so we can provide the best resolution for you?
We look forward to making this right and really appreciate you taking the time to raise this.
Kind regards,
Team Phase Eight
Hi Laura,
I’m really sorry to hear Evri lost your bag, that’s incredibly frustrating. This isn’t the experience we want for you.
We can see that this has been resolved and you have been refunded. We hope you have a beautiful day ahead!
Kind regards,
Team Phase Eight
“Whats happened to the cut on dresses? What is going on with the terrible packaging, I mourn the days when a Phase Eight parcel would arrive in a box and the garment beautifully presented.”
Hi Diane,
I’m really sorry about the concerns with the dress cut and the packaging not meeting your expectations. This isn’t the experience we want for you.
Thank you for returning the dress back to us, we really do appreciate raising these concerns with us. I can see a refund has been processed already but if there's anything else we can help with please do reach out to our Customer Care Team.
Kind regards,
Team Phase Eight
Hi Sarah,
I’m truly sorry to hear that you’re still waiting for confirmation of your return. This isn’t the experience we want for you, and we appreciate how frustrating it must be.
Our team has just reached out to you regarding this, and we sincerely thank you for your patience throughout the process. Wishing you a lovely rest of your day!
Kind regards,
Team Phase Eight
“I’ve not worn this top yet but it’s ready for summer! It’s washed and ironed lovely, just need a little warm sunshine to get it on!
Lovely fabric, great print can’t wait to wear it!”
“Click and collect took far too long 5+ days. In store service brilliant. Lovely staff in Morpeth shop, very helpful when shopping for my sons wedding”
Hi there,
I’m really sorry to hear your dress arrived creased and looking unsatisfactory. I completely understand how disappointing this is for you.
Please could get in touch with our Customer Care Team so we can provide you with the best possible resolution?
Thank you so much for letting us know, and we look forwards to making this right.
Kind regards,
Team Phase Eight
I’m really sorry the dress is too long and that shortening isn’t possible without affecting the border. That isn’t the experience we want for you.
Please could you contact our Customer Care Team so we can review options and find the best resolution for you?
We appreciate you letting us know and we’ll work to make this right.
Hi Gillian,
Thanks for the feedback. We’re glad you find Phase Eight usually good. If there’s anything we can do to improve or if you have any questions, please let us know and we’ll be happy to help.
Kind regards,
Team Phase Eight
“Always great service, prompt delivery arriving when planned. I found when dealing with customer service they were very professional, helpful and accommodating.”
“This is a beautiful dress. I bought it for a wedding in July. True to size. Material is beautiful and the large hem just finishes it off. It draps beautiful. It fits and feels expensive. Would definitely recommend this dress.”
“A faulty product was sent to me with returned from previous customer tags and in-house notes on it. Customer service were hard to connect with, but once connected they engaged.
However I had to chase them again 2 weeks later for a full refund which had not issued.”
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