“I found the perfect dress for my son‘s wedding but was disappointed that the 15% of my first order did not apply to this particular dress
However, found the same dress with John Lewis with 20% off so very happy”
“i was happy with the service because i was in London my parents in law live there next to Brent Cros it wasnt in yet and they let me give promision to my niece to pick the dres up and the people there were very kind in the shop.”
We’re really sorry to hear you’ve had this experience, and that the dress arrived with pulls and a hole from the security tag. That isn’t the standard we aim for.
Please contact our Customer Care team with your order details and any photos of the issue so we can look into it and resolve quickly.
Kind regards,
Team Phase Eight
“I have bought many dresses from Phase Eight over the years and have found the company to be very good if I needed to exchange items or on the rare occasion needed to return items. All clothes have been very good quality.”
“Brilliant customer service as always! Live shopping here for the attention to customer experience and helpfulness. They couldn’t do more - I usually shop in the St Anne’s Square, Manchester branch.”