I’m really sorry you received a defective dress. This isn’t the experience we want for you. Please contact our customer care team with your order number and photos of the defect so we can investigate and arrange a resolution promptly.
Kind regards,
Team Phase Eight
“Quick delivery.
Despatch warehouse needs to package better. Box was open when received. One strip of tape not adequate during transit.
This was not the first time this has happened.”
I’m really sorry you felt disappointed with your experience. If there was any issue despite easy ordering and returns, please contact our customer care team with your order number so we can review and address this promptly.
Kind regards,
Team Phase Eight
Hi Susan,
I’m really sorry the top arrived with issues inside the package. That isn’t the experience we want for you.
Please contact our customer care team with your order number (and any photos of the item) so we can review what happened and arrange a suitable remedy.