“Phase Eight are fabulous in store and on line. I visited the Manchester store and purchased the Delicia midi dress. I then purchased the Ariel satin jacket online. Excellent experiences from both sales platforms.”
“This is in regards to Evri your delivery service, which is absolutely appalling. I have been waiting a fortnight for another dress to be delivered, never arrived even though I was at home, plus cameras on the door and Evri sent it back to you saying they had tried three times to deliver which is totally untrue. Still waiting for the dress!”
Hi Carol,
I’m really sorry to hear about the ongoing delivery issues with Evri and that you never received your dress. That isn’t the experience we want for you.
Please could you contact our Customer Care Team with your order number and any details you have about the delivery attempts (dates, tracking, etc.). If you have any confirmation or screenshots, please include them. We’ll investigate with Evri and arrange a suitable resolution for you, whether that’s a replacement, refund, or an alternative option.
We appreciate you letting us know and we’ll do our best to make this right.
Kind regards,
Team Phase Eight
Hi there,
I’m really sorry to hear the dress was missing the tie belt and had grubby marks on the underskirt. That isn’t the experience we want for you.
Please could you contact our Customer Care Team with your order number and a couple of photos showing the missing belt and the marks? We’ll arrange a suitable resolution for you, whether that’s a replacement, refund, or another option.
We appreciate you letting us know and we’ll do our best to make this right.
Kind regards,
Team Phase Eight
“I have been their client for many years. All items are of good quality. Size is adequate to advertised. Prices are fair and promotions are quite frequent. Highly recommended brand by a satisfied customer.”
“Very disappointed in this has it has a magnet fastening which I fear will come un done if one off my grandchildren grab it hopefully it will last at my sons wedding”
Hi Angela,
I’m really sorry to hear about the magnet fastening and the safety concern for your grandchildren. Please could you contact our Customer Care Team so we can assist with a resolution or arrange a return for you?
We appreciate you letting us know and we’ll do our best to make this right.
Kind regards,
Team Phase Eight
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