We’re really sorry to hear you’re disappointed, Cynthia. That isn’t the experience we want for you.
Please contact our Customer Care team with your order details so we can look into why the order wasn’t dispatched and assist with the cancellation and return of the outfit.
Kind regards,
Team Phase Eight
“Great jeans! Lovely fresh shade of light green, just as illustrated. I also bought them in camel. Good quality fabric, perfect for Scottish summers! At 5'4" and size 14, the 14 is perfect for me in fit and length. (Just above ankle) Also, not too baggy - very neat without being "skinny" fit. Great value at the discounted price and excellent service as usual from Phase Eight.”
“All except one garment I’ve bought from Phase Eight has been a good investment. The one that wasn’t of the quality I would have expected I returned immediately and was given a full refund without any quibble. So overall I’d recommend this company.”
“This is a lovely dress but for the winter only. The skirt is fantastic but the material of the top is like velvet and therefore too warm for other months. As this item was unsuitable for my needs it was returned.”
We’re glad the online chat was quick to respond for you, Virginia. We’ll make sure your postage refund is handled promptly as well.
Please contact our Customer Care team with your order number and the details of the refund request so we can process this quickly.
Kind regards,
Team Phase Eight
“Phase Eight produces top quality clothes, which is why I ordered this jacket on line. But it was very poorly packed and extremely creased on arrival. I have very carefully and painstakingly pressed it and it’s looking better but I was disappointed. I realise packaging and postage are expensive but just some tissue paper and more careful folding may have helped.”