“I'm sorry I love this Company but this dress is nothing short of a disaster. It's a terrible fit, it feels like a dishcloth & it's presentation is absolutely abominable!”
Hi Rose,
I’m really sorry the dress hasn’t met your expectations, the fit, fabric feel, and presentation aren’t what we want for you.
Please could you contact our Customer Care Team with your order number and a few photos showing the fit and the presentation? We’ll assess the issue and arrange a suitable resolution, whether that’s a replacement, refund, or another option.
We appreciate you letting us know and we’ll do our best to make this right.
Kind regards,
Team Phase Eight
“Absolutely love Phase Eight especially for more formal attire however unfortunately this year’s dresses just don’t suit me. I’ve tried a selection on in shops and via on line service but nothing suits this year! Really don’t like the little belts and the lack structure. Pity but looking elsewhere.”
Hi Rohini,
I’m really sorry you haven’t received your dress and that Phase Eight hasn’t resolved this yet. This isn’t the experience we want for you.
Please could you contact our Customer Care Team with your order number and any details you have (delivery attempts, tracking, dates, etc.)? If you have photos or screenshots, please include them. We’ll look into the delay and arrange a suitable resolution for you, whether that’s a replacement, refund, or another option.
We appreciate you letting us know and we’ll do our best to make this right.
Kind regards,
Team Phase Eight
Dear Customer,
Thank you for taking the time to share your feedback. I’m really sorry to hear that you were disappointed with the quality of the zip, especially given the price.
Your feedback is very helpful for us to review our quality checks, and this has been shared with our merchandising team for further review.
Warm regards
Phase Eight Team
“I was very disappointed that both of the Phase Eight dresses were very long on me and I’m quite tall - misleading with the on line photo- the model must be about 6 foot 5!!”
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