Hi Vanessa,
I’m really sorry to hear the dress arrived in a crumpled state. This isn’t the experience we want for you. Please could you contact our Customer Care Team with photos of the packaging and dress so we can review this and provide a satisfactory solution for you.
Kind regards,
Team Phase Eight
Hi Georgia,
I’m really sorry you feel the pricing and selection are disappointing. This isn’t the experience we want for you. If you’d like us to help further, please share any specific items or orders you’re referring to and we’ll take a closer look.
Kind regards,
Team Phase Eight
“Tried to order dress twice. Order accepted both times only for them to be cancelled with no explanation and still showing as available on website. Very annoying and frustrating.”
Hi Ellen,
I’m really sorry you’ve had this experience with order cancellations and no explanation. This isn’t the experience we want for you.
Please could you contact our Customer Care Team with your order numbers and any relevant details? We’ll look into why the orders were cancelled and work to get this sorted for you as quickly as possible.
Kind regards,
Team Phase Eight
Posted 2 weeks ago
Hi Ellen,
I’m really sorry you’ve had this experience. This isn’t the experience we want for you.
Please could you contact our Customer Care Team with your order number. We’ll look into this and do our best to resolve it promptly.
Kind regards,
Team Phase Eight
“I had high hopes for this dress for my daughters black/white theme wedding
The dress came with no over skirt
Two weeks later still no reply from customer services
Absolutely disgusted with Phase Eight”
Hi Karen,
I’m really sorry for the disappointment with your dress and for the lack of reply from our customer services. This isn’t the experience we want for you.
Please could you contact our Customer Care Team with your order number and any relevant details (including photos if possible) so we can investigate the missing under skirt and resolve this for you as quickly as possible?
We appreciate you letting us know and we’ll do our best to make this right.
Kind regards,
Team Phase Eight
Dear Angela,
Thank you for taking the time to share your feedback regarding your recent purchases. I’m really sorry to hear that the quality has not met the standards you’ve previously experienced.
I have reviewed your order, and I can see this has now been resolved. Your feedback has also been shared with our merchandising team for further review.
If you do need any further assistance, please email us at customer services and we’ll be more than happy to help.
Warm regards
Phase Eight Team
“I have no problem with phase eight however the packaging dept need a lesson in posting hats
The hat was squashed into a box totally unsuitable and it was badly out of shape I also visited a store to get one and it was atrocious and shouldn’t have been on sale”
Hi Gill,
I’m really sorry to hear the hat was so badly squashed in transit. This isn’t the experience we want for you.
Please could you contact our Customer Care Team with your order number and any photos of the damaged item? We’ll look into this for you.
Kind regards,
Team Phase Eight
“The dress I ordered on line was delivered in a plastic bag inside reg outer plastic packaging. It was packed very tightly and was very creased, I had to press every part of the garment. I would have thought that this should have come in a cardboard box for extra protection considering the cost of the dress.”
I’m really sorry to hear about the return charges from Ireland and the difficulty with exchanges in Dublin. That isn’t the experience we want for you.
Please could you contact our Customer Care Team so we can review your charges and explore the best resolution for you?
We appreciate you letting us know and we’ll work to make this right.
“This item was screwed up like a bag of rags. The corsage was missing. I don’t expect this from phase eight. I don’t expect clothes creased up so bad I would have to iron it.”
Hi Michelle,
I’m really sorry this item arrived in such a disappointing condition with a missing corsage and creased fabric. This isn’t the experience we want for you.
Please could you contact our Customer Care Team with your order number and any supporting details (photos showing the missing corsage and the fabric condition)? We’ll review the case promptly and arrange a suitable resolution, whether that’s a replacement, refund, or another option.
We appreciate you letting us know and we’ll do our best to make this right.
Kind regards,
Team Phase Eight
“Very dissatisfied and disappointing. Item came 3 days late despite paying for next day delivery. Gift box came broken with parts of the bag lifting. Customers service offered no exchange or compensation.”
Hi there,
I’m really sorry to hear about the late delivery and the broken gift box, and that our team didn’t offer a suitable resolution. This isn’t the experience we want for you.
Please could you contact our Customer Care Team with your order number and any supporting details (order number, delivery date, photos of the broken box/bag, and proof of purchase)? We’ll review the case promptly and arrange a suitable resolution, whether that’s an exchange, refund, or another option.
We appreciate you letting us know and we’ll do our best to make this right.
Kind regards,
Team Phase Eight
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