“Loved the summery shirt and the length. I like long shirts and tops and this was perfect for me and my holiday . More long tops please . Had a problem with DX delivery and it took 3 attempted deliverys before I received it while Evri delivered my satin vest from you in one try .”
“I love the dress which I’ve bought for a wedding but I am usually a 12 and due to it being tight on my bust I had to buy a 14 ! I haven’t changed in shape so I wonder if size 12 now comes up smaller .”
“Love Phase Eight but must say disappointed with the quality of the green striped shirt purchased
the material was flimsy compared to previously purchased shirts - it just didn't state quality.”
“Have tried to order twice now. Both experiences problematic. First order cancelled, as item not actually in stock. Re- ordered but now delayed, still not arrived. So cannot comment in item”
“Delivery was excellent but packaging could be better. Dress was packed tightly in a brown bag
and needed steaming before I could wear.
Delivery on a hanger in a larger carry bag would have solved the issue.”
We’re really sorry to hear you’re disappointed, Rebecca. That isn’t the experience we want for you.
Please contact our Customer Care team with your order number and any details about the issue so we can look into this and resolve quickly.
Kind regards,
Team Phase Eight
“I ordered 2 dresses - both arrived very creased and both had dirty marks round the hem. Disappointed in the quality too. I'm unlikely to order from Phase Eight again.”
We’re really sorry to hear you’ve had this experience, and that the dresses arrived creased with dirty marks. That isn’t the experience we want for you.
Please contact our Customer Care team with your order number and details about the item issues so we can look into this and resolve it quickly.
Kind regards,
Team Phase Eight
“I really like the dress. BUT badly packaged and very creased, there is supposed to be 6 box pleats at the front non were there now paying £20 for professional ironing service”