Hi Ann,
I’m really sorry you haven’t received your refund yet. This isn’t the experience we want for you.
Please could you contact our Customer Care Team with your order number and proof of postage please?
We appreciate you letting us know and we’ll do our best to make this right.
Kind regards,
Phase Eight Customer Care.
Team Phase Eight
“Dress is as described, and is just like the picture on your on-line website.very pleased with it. Good packaging and prompt delivery, within the time frame given. I have shopped with you before and continue to be very happy with your excellent service.”
“This is my third iteration of this coat, showing how much I love the style. I buy it whenever phase Eight introduce a new colour. Each one is ever so slightly different,as well as in colour, with slightly thinner fabric for my second one and tighter sleeves for this one.”
“I love the pretty outfits that you can get for a special event such as a wedding.
Hopefully it will be individual and no-one else will be wearing it!
Delivery arrives promptly, and it is no problem to send items back if unwanted.”
Hi Anne,
I’m really sorry your item hasn’t arrived yet. I have reviewed your tracking details and your parcel should be with your shortly. We do hope you love the bag once yo receive it.
Kind regards,
Team Phase Eight
“I have been shopping at Phase Eight for years. However, recent experiences have been incredibly frustrating. I was sent the wrong item, no reply to the initial email so I had to chase. They then asked me to place another order and for me to return the wrong item, which I did. They then refunded the wrong item, which was almost half the price. I questioned this and gave them the price - I sent an incorrect sum, an error on my side but their response with 'actually, we don't owe you... we only owe you...' was really out of place. They then refunded me the difference, too. The replacement top arrived and was damaged. I now have to return this as well. Customer service has been really unprofessional and somewhat provokative, which I am not used to from Phase Eight. I've now shopped at White Stuff instead, thankfully there are many other nice brands out there. But what a shame!”
Hi there,
I’m really sorry to hear about the repeated issues you’ve faced with your orders and the frustration this has caused. This isn’t the experience we want for you.
We appreciate you letting us know and we’ll do our best to make this right by ensuring your feedback is raised.
Kind regards,
Team Phase Eight
“I ususally browse in the shop in Old Amersham: the staff there are very pleasant and helpful. I try to buy in the sale as the price of the clothes is a bit expensive for me. When buying online, I get the clothes delivered to Amersham to save postage.”
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