“Phase Eight delivery and customer service was excellent. I ordered three products and returned one which was quickly refunded. Excellent quality clothes that are well made a true to size.”
“Without a return label. Impossible to get one off the website (and yes, I followed the directions).
Had to send it back at a cost of £4.50 and then you charged be for the return!”
Hi there,
We’re sorry to hear you experienced a return portal issue.
Return fees are part of our standard process, however these are waived when a return is logged as faulty, so this can absolutely be reviewed.
Please do get in touch with our Customer Care Team so we can look into this and arrange any refund due as quickly as possible.
Kind regards
Team Phase Eight
“Phase eight is my go to when I’m looking for something a little smarter or an occasion outfit. Sometimes a little more expensive than I’d like to be paying but rarely disappointed with style and quality. I find it more difficult to shop in stores due to mobility issues so using online store is useful. Items generally arrive quickly and I have never encountered an issue with returning items. A trusted store I feel.”
Hi there,
We’re really sorry to hear you’ve been disappointed with our products lately. That’s not the experience we want for you.
Please could you share your order number and a brief description of what you’re unhappy with, so our Customer Care Team can look into it and see what we can do to help?
Kind regards,
Team Phase Eight
Hi Ahmed,
I’m really sorry you’ve had this experience with the delivery and refund. This isn’t the experience we want for you. Please could you please contact us via email to share your order number and any refund reference so our Customer Care Team can investigate and speed this up?
We’ll get this sorted as quickly as possible. Thanks for your patience.
Kind regards,
Team Phase Eight
Posted 2 weeks ago
Hi Ahmed,
We’re really sorry to hear about your experience — this isn’t the level of service we want our customers to have, and we always aim to resolve issues as quickly and smoothly as possible.
We’ve checked your order and can confirm that you have now been fully refunded for both the item and postage.
We’re sorry again for the inconvenience caused and hope this has now been resolved.
Kind regards
Team Phase Eight
“Phase Eight sell a great selection of occasion wear at affordable prices. Ordering is easy and delivery fast. I have ordered two outfits for weddings and am very pleased with both. They have become my go to store for special outfits.”
Hi Wendy,
We’re sorry for the cancellation and any inconvenience this caused. Please could you email and share your order number so we can assist you further.
Kind regards,
Team Phase Eight
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