“Bought the Dily grey trousers and after a few months the zip broke. I was very disappointed as I was told I can't get refund even though I've only wore it a couple of times.”
Hi Janet,
We’re really sorry to hear about the delay with your refund and the packaging issues. That isn’t the experience we want for you.
Please contact our Customer Care team with your order number and any details about the refund and packaging problems so we can look into this and resolve quickly.
Kind regards,
Team Phase Eight
“Phase Eight is somewhere I go often to buy my quality outfits, but the arrival of this dress in a small brown tightly sealed envelope is not what I expected!!”
Hi Carole,
We’re really sorry to hear your dress arrived in a small brown tightly sealed envelope and didn’t meet your expectations. That isn’t the experience we want for you.
Please contact our Customer Care team with your order number and details about the issue so we can look into this and resolve quickly.
Kind regards,
Team Phase Eight
Hi Helen,
We’re really sorry to hear you’ve had a faulty dress. That isn’t the experience we want for you.
Please contact our Customer Care team with your order number and details about the fault so we can look into this and resolve quickly.
Kind regards,
Team Phase Eight
“The quality of the cotton is excellent. The blouse arrived quickly and beautifully packaged. For me, even though I am tall (5’ 8”), I felt the length of the top was too long in the body for current fashion styles so returned the item.”