“Fantastic customer service and quick and easy delivery and refund on faulty item. Couldn’t fault customer service at all. First time buyer of phase eight but won’t be the last.”
Hi Sue,
Thank you so much for your kind feedback. We’re delighted to hear that you had such a positive experience with our customer service team and found the delivery and refund process quick and easy.
We’re especially pleased to welcome you as a first-time customer, and it’s wonderful to know you’ll be shopping with us again. We look forward to providing you with another great experience in the future.
If there’s anything else you’d like us to assist with, please let us know and we’ll be happy to help.
Kind regards,
Team Phase Eight
“Brilliant website, lots of dresses to choose from and easy to manouvre on the site. Quick delivery too and informed every step of the way. Thank you.”
Hi Susan,
Thanks for the great feedback on the quality. We’re sorry the length in the leg wasn’t right for you. If there’s anything else you’d like us to assist with, please let us know by email and we’ll be happy to help.
Kind regards,
Team Phase Eight
“I never received my order , , it was returned to you by the courier , I was told it would be available to re order but is out of stock , I was not reimbursed postage”
We’re really sorry you didn’t receive your order and that it was returned by the courier. It’s disappointing that the item is out of stock and postage hasn’t been reimbursed, and we’d like to review this for you.
Please contact our Customer Care team with your order number, any tracking details, and proof of postage so we can investigate and assist with a refund or alternative resolution as quickly as possible.
“Item was delayed, took 2 weeks to be delivered. When arrived the box was squashed and torn and the fascinator squashed and permanently creased. Not a good service at all. I will see what they will do but now not enough time for a replacement.”
We’re really sorry your order arrived late and in a damaged condition, and that you’re left with a creased fascinator. This isn’t the experience we want for you.
Please contact our Customer Care team with your order number and, if possible, photos of the damaged packaging and item so we can review what happened and help arrange a suitable solution.
“Ordered the dress online, when it arrived it was poorly packaged, heavily creased. Dress is lovely but full of static & creases. Had to take it back to the store to be steamed...twice! No dress carriers available in store, thank goodness for M&S who provided a dress carrier.”
We’re really sorry to hear about the packaging and creasing, and that you needed to have the dress steamed twice. That isn’t the experience we want for you.
Please contact our Customer Care team with your order number and a brief description of what happened so we can review and help ensure this doesn’t happen again.
Hi there,
Thanks for sharing your feedback. We’re glad you’re happy with the quality, and we’ll pass your note about smaller sizes selling out quickly to our team.
Kind regards,
Team Phase Eight
Hi Glenys,
Thanks for sharing your thoughts. We’re glad you find our Phase Eight garments well made and stylish, and different to less expensive brands. If there’s anything else you’d like us to assist with, please let us know and we’ll be happy to help.
Kind regards,
Team Phase Eight
Hi there,
Thank you for your feedback, and we’re sorry to hear about your disappointment. Receiving an item with the wrong fabric pattern is not the experience we want for our customers.
We understand your frustration, especially regarding the postage costs in this situation. Your comments have been noted and will be shared with our team so we can review what went wrong and improve our processes. Please don’t hesitate to reach out to our customer service team if you haven’t already, as they may be able to assist further.
Kind regards,
Team Phase Eight
“The dress didn’t suit me despite having any other dresses from phase in the wrap style taht are part of my staple for occasion wear. Just couldn’t put my finger on why it work. Gorgeous dress though and beautiful quality as it always is with Phase Eight.”
Hi Jacqueline,
Thanks for sharing your thoughts. We’re glad you love the clothes for occasions. I’m sorry the returns and cost from Ireland, have been off-putting. We’ll take your feedback on board and see how we can improve this. If you’d like us to look into a specific order please let us know by email and we’ll be happy to help.
Kind regards,
Team Phase Eight
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