“I ordered this dress in a size 18 , yes it came and the price label said a size 18 but the label the stiched to the dress said a size 14. I'm very disappointed as I wanted this dress to get married in so I will send this back andJ reorder another size 18. Margaret Zavaroni.”
We’re really sorry the label on your dress didn’t match the size you ordered and that this caused you to miss your big day.
Please contact our Customer Care team with your order details and, if possible, a photo of both labels (box/garment). We’ll review and assist with a refund as quickly as possible, and ensure this doesn’t happen again.
“Since ordering and paying for this dress online three weeks ago, I have not seen sight nor sound of it. Where is my dress Phase Eight..????
If you want me to review it then let me have the dress please...!!!!”
We’re really sorry you haven’t received your dress after three weeks. We’d like to look into this and help resolve it quickly.
Please contact our Customer Care team with your order number and any tracking details so we can investigate and update you as soon as possible.
Hi there,
Thank you for your feedback. We’re sorry to hear that the sizing didn’t meet your expectations. We understand how important a consistent and accurate fit is, and your comments will be shared with our team as we continue to review and improve our sizing across styles. If you haven’t already, our size guides may help when choosing the best fit, and our customer service team is always happy to assist.
Kind regards,
Team Phase Eight
“15 days after placing order I am still waiting for delivery. I have since tried it on in shop and found It an exceptionally heavy material that feels quite spongy - like neopren. Needed for wedding in Italy so not suitable.
I will be returning it when it eventually arrives as refund requests have been ignored.”
We’re really sorry to hear about the delay and the issues you’ve encountered with the item. We understand how important this was for your wedding in Italy.
Please contact our Customer Care team with your order number and any tracking details so we can investigate, arrange a refund if applicable, and ensure this doesn’t happen again.
Hi Catherine,
Thanks for the feedback. We’re glad the dress was perfect for the wedding, and we’ll note the length for future styles. If there’s anything else we can help with, please let us know and we’ll be happy to assist.
Kind regards,
Team Phase Eight
We’re really sorry the item didn’t meet your expectations and for any inconvenience caused.
Please contact our Customer Care team with your order number and a brief description of the issue. If possible, include any photos (e.g., product, packaging) to help us review and resolve quickly.
We’re really sorry you haven’t received a refund yet. We’d like to look into this for you as quickly as possible.
Please contact our Customer Care team with your order number and return details so we can investigate and process your refund promptly.
“I was pleased how quickly a refund was made for a dress which was too big. The smaller size was perfect, very well made from a lovely material and exactly what I wanted for a spevial occasion. It was my first purchase but I suspect it won't be my last!”
Hi Sandra,
Thanks for sharing your feedback. We’re sorry to hear the item felt heavy and the colour didn’t meet your expectations. If there’s anything we can do to assist, such as size or shade alternatives, please contact us by email and we’ll be happy to help.
Kind regards,
Team Phase Eight
Hi Nicole,
Thanks for the feedback, we’re glad there were no problems. If there’s anything else you’d like us to assist with, please let us know and we’ll be happy to help.
Kind regards,
Team Phase Eight
“Fantastic customer service and quick and easy delivery and refund on faulty item. Couldn’t fault customer service at all. First time buyer of phase eight but won’t be the last.”
Hi Sue,
Thank you so much for your kind feedback. We’re delighted to hear that you had such a positive experience with our customer service team and found the delivery and refund process quick and easy.
We’re especially pleased to welcome you as a first-time customer, and it’s wonderful to know you’ll be shopping with us again. We look forward to providing you with another great experience in the future.
If there’s anything else you’d like us to assist with, please let us know and we’ll be happy to help.
Kind regards,
Team Phase Eight
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