I'm really sorry your items never arrived. Please contact our Customer Care team with your order details so we can look into this and arrange a resolution as quickly as possible.
Kind regards,
Team Phase Eight
“Beautiful colour and such a perfect fit. It is such a pleasure to wear and looks so good. Like all Phase Eight clothes it washes absolutely wonderful.”
Hi Claire,
We’re really sorry to hear the dress didn’t fit as expected and that it creases easily. That isn’t the experience we want for you.
If you’d like, we can help with a return for a different size or style, or advise on easy-care options to reduce creasing. Please let us know your order number and what you’d prefer, and we’ll take it from there.
I'm really sorry your item didn’t arrive. Please contact our Customer Care team with your order details so we can look into this and arrange a resolution as quickly as possible.
Kind regards,
Team Phase Eight
“Beautiful dress but just not the right style for me. It was also very very long on me as I’m petite size. I just wish all dresses had a petite option. Phase eight do have some petite sizes but only a selected few. There should be tall and definitely more petite options available”
I'm really sorry the item didn’t match the description in colour or shape and that you needed to return it. Please contact our Customer Care team with your order details so we can look into this and arrange a resolution as quickly as possible.
Kind regards,
Team Phase Eight
Hi Vicky,
I’m really sorry to hear that the quality and fit didn’t meet your expectations from Phase Eight. That isn’t what we aim for, and I appreciate you letting us know.
If you’d like, I can help check returns or possible alternatives that might suit you better. Please share your order number and the item details, and any specifics on what didn’t fit well, so we can address this promptly.
“I am very disappointed with Phase Eight.
Despite receiving emails with projected delivery dates I have not received this package.
Unable to contact an actual human being!
Would not recommend buying anything online from phase eight if living in Ireland.”
I'm really sorry your package hasn't arrived and you’ve had trouble reaching someone. Please contact our Customer Care team with your order details so we can look into this and arrange a resolution as quickly as possible.
Kind regards,
Team Phase Eight
“Sadly I never received the dress. Evri delivered to the wrong address. I was asked to check my address was correct by P8 customer service. Of course I’d already done that along with checking with neighbours etc. I felt it was implied that I had made the error rather than Evri. I did eventually get a refund.”
Hi Cheryl,
We’re truly sorry to hear that you didn’t receive your dress and that it was delivered to the wrong address. We also apologise if our earlier message came across as though we were suggesting the error was yours — that certainly wasn’t our intention.
We completely understand how frustrating this situation must have been, especially after you’d already checked your details and spoken with neighbours. While we’re glad the refund was processed, we’re very sorry for the inconvenience caused and appreciate you bringing this to our attention.
Thank you for letting us know, and again, I’m sorry for the hassle this caused.
Hi Sindy,
We’re very sorry to hear about your experience — that’s incredibly frustrating and certainly not the level of service we aim to provide.
Having a failed first delivery and then the replacement going to the wrong address is completely unacceptable, and we’re especially sorry that you had to track it down yourself. That shouldn’t have happened.
We’ll be raising this with our delivery partner to ensure it’s properly investigated. Thank you for bringing it to our attention, and please let us know if there’s anything further we can do to make this right.
We value your feedback and will use it to improve our service so this doesn’t happen again.
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