“Beautiful dress, gorgeous fabric and superb cut on this dress. Unfortunately it wasnt quite right for the occasion and I returned it. Sizing seems good, I ordered a 16, Im 5'8" and it fitted well.”
“The top is beautiful rich colour and was well made. However the sizing is off. I ordered the top in my usual number but it was tight across the chest. The top is not for bigger busts.”
“First time I ordered a fascinator it arrived with a large dent in the crown and a hole in one of the bow loops, but was able to return and reorder relatively straightforwardly, with the return fee waived as was damaged. The box had not arrived in a great condition either, but second time I ordered it arrived in perfect condition.”
“Went to Westfield to collect my top..was allowed to try it ..perfect fit..I saw the sales assistant wearing a beautiful cardigan..I asked her where she got it...it's phase eight she said I told her i want to buy one she said hold on we might have it in the stock room I purchased it ..great service at the store..I spent more than I planned too no regrets”
“I've always thought highly of Phase Eight. However, the last two dresses I've purchased have been really low quality for a high price point. Very disappointing.”
Hi there,
We’re really sorry to hear about the quality concerns with your recent dresses. This isn’t the experience we want for you.
Please contact our Customer Care team with your order number and, if possible, photos of the fault so we can investigate and resolve quickly.
Kind regards,
Team Phase Eight
“I ordered this hat for a wedding. It was exactly as described, and fitted well. It was a windy day but with the adjustable inside I was able to secure the hat safely. I will use it for another special occasion.”