Hi there,
Thanks for sharing your feedback on reliable delivery and the range of styles. If there’s anything else you’d like us to assist with, please let us know by email and we’ll be happy to help.
Kind regards,
Team Phase Eight
Hi there,
We appreciate you taking the time to let us know, and we’re sorry again for the inconvenience caused by not receiving the order. If there’s anything else we can help with, please don’t hesitate to get in touch by email.
Kind regards,
Team Phase Eight
“I tried in lots of dresses in the Cribbs Causeway store recently, and the staff were amazingly helpful, bringing other sizes and suggesting accessories, all without being too pushy.”
Hi Joy,
Thank you for your lovely feedback. We’re so pleased to hear that you had such a positive experience in our Cribbs Causeway store. It’s great to know the team were helpful, attentive, and able to assist you with sizes and styling without being pushy.
We’ll be sure to pass your kind comments on to the store team, they’ll be delighted to hear this. We hope to see you again soon!
Kind regards,
Team Phase Eight
“I ordered a dress and jacket for my daughter's wedding and was disappointed about the faulty stitching on the jacket and even more disappointed when its replacement arrived and also had faulty stitching. I had to order yet another jacket and was third time lucky. I'm also not impressed about the packaging my orders arrived in - I didn't expect the items of clothing to be folded up small in polythene bags and so creased I will have to have them steamed before I can wear them. If I hadn't liked the outfit so much I would have returned everything.”
Hi there,
Thank you for your feedback. We’re sorry to hear that the item didn’t sit comfortably or meet your expectations with the fit and shape.
We understand how important it is for accessories like this to feel and look right when worn, and we appreciate you letting us know your thoughts. Your comments will be shared with our team for review.
We hope we can offer you something more suitable in the future.
Kind regards,
Team Phase Eight
We’re really sorry to hear the quality isn’t meeting your expectations. We’d like to review what happened and help ensure this doesn’t happen again.
Please contact our Customer Care team with your order details so we can look into this and assist with an exchange or refund as quickly as possible.
We’re really sorry you didn’t receive your order and that you had to chase it up. Since you asked for a refund, we’d like to review what happened and help ensure it doesn’t happen again.
Please contact our Customer Care team with your order number and any tracking details so we can investigate and arrange a refund as quickly as possible.
English
Deutsch
Español
Nederlands
Polski
